
Issues | Possible Causes | Solutions |
The display doesn't light up. | The socket has poor contact. | Replace the socket. |
The power plug is not properly plugged into the socket. | Tighten the plug securely. | |
The power plug is melted, deformed, or damaged. | Contact the after-sales service team. | |
A display error occurs. | Contact the after-sales service team. | |
Power does not turn off after the water boils or the cooker heats, but the water does not boil. | A temperature sensor error occurs. | Contact the after-sales service team. |
A circuit board error
occurs. | Contact the after-sales service team. | |
The power supply is not connected normally. | Connect the cooker to the power supply. | |
The cooker does not heat up. | The heating function is not enabled. | Start heating according to the user manual. |
A circuit board error occurs. | Contact the after-sales service team. | |
A heating pipe error occurs. | Contact the after-sales service team. | |
A thermostat error occurs. | Contact the after-sales service team. | |
The display shows "---" when the cooker is lifted up. | The cooker is not placed on its base. | Place the cooker back on its base. |
The display shows E02. | The sensor has a short circuit. | Contact the after-sales service team. |
The display shows E03 for a boil-dry error. | The temperature sensor detects that the temperature has exceeded the upper limit. | The cooker will return to normal status after the temperature decreases or water is added. If the error persists, please contact the after-sales service team. |
A circuit tripping or garbled display error occurs. | Water is getting inside the coupler. | The product can be used normally after air drying. If the problem still persists, please contact the after-sales service team. |
Does it help?