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Home > Support > Shopping

Shopping Faq

Q: Will my parcel be charged customs duties and taxes? A: We ship all of our products directly from our warehouses in China to your country, and all imported shipments must first clear customs. Taxes and other customs charges, if incurred, will be collected by the courier upon delivery. The actual amount payable is subject to the rate determined by local custom authority.
Q: How many items can I buy in one order? A: You can checkout a maximum of 5 units per item for all items except for Mi Headphones, which is limited to one unit per checkout only.
Q: Can I amend my order once the order is being processed? A: We package your products very soon after the order is placed which means your order cannot be amended once the status of your order has changed to “order processing”. This includes changing the delivery method, payment method, shipping address, color/quantity of items, or applying a discount.
Q: What if I change my mind and don’t want to accept the parcel? A: If you do not accept or sign the package when it’s delivered to your address, we will ship the package back to our China warehouse. Please note that you’ll be responsible for the return shipping fees. According to our delivery partners, the international shipping cost of a single parcel can be very high with a minimum charge of US$55 for the first 500g and US$10 for every subsequent 500g. Meanwhile, the original shipping fees from China to your country and taxes paid are not refundable. If you don’t want the parcel any more, it’s recommended to accept your parcel and then apply return service instead of rejecting it. For more information on our return policies, please click here.
Q: Do I need to pay immediately after the order is placed? A: After your order is placed, please make payment within the period indicated on the payment page, otherwise the order will be canceled.