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Home > Support > Shopping

Shopping Faq

01
Q: Will my parcel be charged sales taxes? A: No sales tax is required for your orders (New Jersey and California customers are excluded. Sales tax is calculated according to the rate determined by local authority.).
02
Q: How many items can I buy in one order? A: There is no limitation per order in normal circumstances. Specific limitation will be applied for certain products.
03
Q: Can I amend my order once the order is being processed? A: We package your products very soon after the order is placed which means your order cannot be amended once the status of your order has changed to “order processing”. This includes changing the delivery method, payment method, shipping address, color/quantity of items, or applying a discount.
04
Q: What if I change my mind and don’t want to accept the parcel? A: If you do not accept or sign the package when it’s delivered to your address, we will ship the package back to our warehouse. Please note that the express shipping fee is not refundable.
05
Q: Do I need to pay immediately after the order is placed? A: After your order is placed, please make payment within the period indicated on the payment page, otherwise the order will be canceled.