We currently ship to street addresses in the United States. However, Hawaii, Alaska and other non-continental United States territories are not covered.
It takes 2 working days by Express shipping after you place an order and we complete shipment. For Standard shipping, most orders will arrive 3-5 working days after shipment is completed.
We are not liable to any shipping delays, nor loss of any kind caused by unforeseen and uncontrollable circumstances, such as unreachable recipients, invalid addresses, weather conditions that affect delivery, customs clearance delays and so on. In these situations, Xiaomi will try its best to notify customers of the delay, and if possible, make new delivery/collection arrangements with an estimated delivery date.
We ship all products directly from our warehouses in the US and shipping costs are calculated based on the weight of your order. Standard shipping is free of charge and express shipping fee starts from US$20.
No sales tax is required for your orders (New Jersey and California customers are excluded. Sales tax is calculated according to the rate determined by local authority.).
No, it is not necessary. Our partners will deliver the package according to the shipping address. Please make sure your address information is correct.
All Xiaomi packages are in perfect conditions and are sealed at the warehouse before they are shipped to you. Please check the packaging box and see if there are any signs of damage, or if the package has been opened during transit. If the box is damaged or items missing when you open the package, please contact our Xiaomi Customer Service and we will help you troubleshoot the issue.
Yes, we deliver to PO Boxes.
Once the order has been shipped, we cannot change the delivery address. In the event of an order being delivered to an incorrect address, or cannot be delivered at all, we will inform you by email. The couriers will re-try 2-3 times, and you may contact Xiaomi or our delivery partners to arrange for another delivery. If we do not receive updated address from you after all the delivery attempt, the package will be returned to Xiaomi. If express shipping option was selected, the expressing shipping fee will be deducted from your refund.
Please contact our delivery partners or Xiaomi Customer Support to get assistance.
FedEx, USPS are our delivery partners.
Please track your package through My Order on Mi.com or directly through our delivery agents’ websites with your tracking number.
|FedEx (Express)||USPS (Standard)|
Please contact corresponding courier customer service teams for service inquiries.
For customer support, please email us at : firstname.lastname@example.org or access our live chat service at http://global.mi.com/en/cs/chat (Monday - Sunday: 08:00 AM - 06:00 PM CST). We’d love to hear from you!
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