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Home > Support > Shipping

Shipping Faq

SHIPPING FAQ


Where do you ship?

We currently ship to street addresses in the United States. However, Hawaii, Alaska and other non-continental United States territories are not covered.

How long will it take for my order to arrive?

It takes 2 working days by Express shipping after you place an order and we complete shipment. For Standard shipping, most orders will arrive 3-5 working days after shipment is completed.

We are not liable to any shipping delays, nor loss of any kind caused by unforeseen and uncontrollable circumstances, such as unreachable recipients, invalid addresses, weather conditions that affect delivery, customs clearance delays and so on. In these situations, Xiaomi will try its best to notify customers of the delay, and if possible, make new delivery/collection arrangements with an estimated delivery date.

How are shipping costs calculated?

We ship all products directly from our warehouses in the US and shipping costs are calculated based on the weight of your order. Standard shipping is free of charge and express shipping fee starts from US$20.

Do I need to pay for sales tax?

No sales tax is required for your orders (New Jersey and California customers are excluded. Sales tax is calculated according to the rate determined by local authority.).

Is it necessary for me to provide identification when I receive the package?

No, it is not necessary. Our partners will deliver the package according to the shipping address. Please make sure your address information is correct.

What should I do if I have found shipping damage or wrong items?

All Xiaomi packages are in perfect conditions and are sealed at the warehouse before they are shipped to you. Please check the packaging box and see if there are any signs of damage, or if the package has been opened during transit. If the box is damaged or items missing when you open the package, please contact our Xiaomi Customer Service and we will help you troubleshoot the issue.

Do you deliver to PO Boxes?

Yes, we deliver to PO Boxes.

What happens if I gave the wrong delivery address?

Once the order has been shipped, we cannot change the delivery address. In the event of an order being delivered to an incorrect address, or cannot be delivered at all, we will inform you by email. The couriers will re-try 2-3 times, and you may contact Xiaomi or our delivery partners to arrange for another delivery. If we do not receive updated address from you after all the delivery attempt, the package will be returned to Xiaomi. If express shipping option was selected, the expressing shipping fee will be deducted from your refund.

What if the package was delivered to the wrong person?

Please contact our delivery partners or Xiaomi Customer Support to get assistance.

Who is your delivery partner?

FedEx, USPS are our delivery partners.

How can I track my order?

Please track your package through My Order on Mi.com or directly through our delivery agents’ websites with your tracking number.

FedEx (Express) USPS (Standard)
US www.fedex.com/us www.usps.com

How do I contact the courier if I have complaints or enquiries?

Please contact corresponding courier customer service teams for service inquiries.

How do I contact Xiaomi if I have any questions?

For customer support, please email us at : service.us@xiaomi.com or access our live chat service at http://global.mi.com/en/cs/chat (Monday - Sunday: 08:00 AM - 06:00 PM CST). We’d love to hear from you!