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Home > Support > Shipping FAQ

Shipping FAQ

Which locations do you deliver to?

When you place the order at the website, you can fix postcode, if you don’t find it, it means we can’t supply service yet, but we will extent the service area as soon as possible.

Do You offer free shipping?

Yes, we do. All orders of £69 and above enjoy free delivery, while a nominal delivery charge of £4.9 is applied on orders below.

What are your delivery times?

Packages are delivered between 09:00 -18:00 from Monday to Friday and between 09:00-12:00 at Saturday, There are no deliveries on Sunday and public holidays.

How long would it take for me to receive my order?

When the order has been shipped, We will deliver to you under 5 days.

Is it necessary for me to provide identification when I receive the package?

No, it isn’t, though the authorized / intended recipient will be required to sign the delivery document upon the delivery of the package.

What should I do when I receive my delivery?

All Mi packages are perfectly sealed at the warehouse before they are shipped to you. Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept if you are concerned about the condition of the shipment. Instead, hand the package back to the courier. If you find that the product in the box is tampered or missing when you open the package, please contact Xiaomi Contact Center.

Are in-transit products insured?

All In-transit items are insured. If you feel item is damaged on opening, we would request you to not accept the item or report back to us immediately by contacting Xiaomi Contact Center.

Can I modify my delivery address?

Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you as per refund terms and conditions.

What can I do if the package was delivered to the wrong person?

Please contact our delivery partners or Xiaomi Contact Center to get help on such issues.

Who is your delivery partner?

We partner with Colissimo for deliver in UK.

How can I track my order and contact the courier if I have a complaint or enquiries?

Please track your order details on mi.com or directly through our delivery partners’ websites using your tracking number.

Colissimo: //www.laposte.fr/particulier/colissimo

Click Track and Trace

Our delivery partners’contact information can be found on their websites.

How can I contact Xiaomi if I have any questions?

Xiaomi Customer Contact Center through online chat or (+0044) 0800 9160561 (Monday to Saturday from 09:00 am to 18:00 pm (London Time). And you can also send email to service.uk@xiaomi.com

Where is the warehouse location?

Our warehouse is located in Paris, and your order will be shipped from this warehouse.

What is your refund policy?

If it indicates "Delivered" in you order tracking status but you didn't receive it, or received abnormal parcel (empty/none xiaomi product), please report to our customer service support here (MAIL and Phone) and we will tell you how to proceed.
Note: we won't re-deliver the goods to you, you shall place a new order on https://www.mi.com/uk/index.html.

If you are not receiving your parcel after 14 days since order successfully placed, and the deliver status indicates "on processing", if you don't want to wait and request refund, please contact our customer service support team to verify for you. Once confirmed, we will start refund process for you and product will not deliver to you.
Note: Once you choose refund, it means you giving up the ownership of the product, if carrier still deliver the goods to you, please reject it so that the product comes back to us.

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