The loyalty programme Mi Points (“Mi Points” or “Programme”) rewards the loyalty of Xiaomi customers. The Mi Points Programme offers participants the opportunity to earn and redeem Mi Points. The Programme is open to Participants in the territory of Spain, France, Italy, Germany, Netherlands and United Kingdom (“Territory”).
The operator of Mi Points in Europe (apart from the United Kingdom) is Xiaomi Technology Netherlands B.V. (Prinses Beatrixlaan 582, WTC The Hague, The Netherlands). For the United Kingdom the operator is Xiaomi Technology UK Limited (Part Ground Floor, North Wing, 100 Brook Drive, Green Park, Reading, United Kingdom).
The Operator of Mi Points reserves the right on some occasions to jointly operate the Programme or parts thereof with affiliated or Third-Party operators, as published by the Operator with due notice.
The following Mi Points General Terms and Conditions (“Terms”) shall apply unconditionally and exclusively to all Participants. The Operator may introduce at any time and in the sole discretion special or supplementary Terms and Condition (i.e. for special Promotions within the Programme).
The usage of mi.com, the review section of mi.com, external social media platforms and any other Third-Party website/service is up to separate Terms of Use and Terms and Conditions.
Eligibility for participation is limited to natural persons, of legal age, who are residents in the Territory and have an active mi.com account. The Operator may refuse admission to the Programme without giving a reason.
In case of minors, you must be accompanied by your legal guardian to read and accept these Terms.
Participation is voluntary and starts with the registration of a mi.com account at the Participants local participating website or in the Mi Store App. Participants which are already registered at mi.com will be automatically enrolled in the Programme, however, participation is voluntary. Multiple mi.com and Mi Points accounts by one Participant are not allowed.
Mi Points are the basis of the Programme and will be credited for qualifying activities to Participants personal mi.com account. Mi Points can be used only for the purposes specified in these Terms or any special or supplementary Terms and Conditions as published by the Operator.
Mi Points and mi.com accounts cannot be transferred to any third party. The direct or indirect sale, exchange, unauthorized use, offer (for auction) or any transfer of Mi Points is strictly prohibited and may lead to termination/deactivation of the mi.com account and/or Mi Points.
Participants may see their Mi Points balance within their personal mi.com account and in the Mi Store App (Mi Point Center) under “Available Mi Points”. In addition, Participants may receive a notification about their Mi Points balance via E-Mail or other way of communication.
Participant can only earn Mi Points after a successful registration of a mi.com account and only while being logged in in their mi.com account or Mi Store App during the purchase.
Participants can earn Mi Points for each purchase on Participants local mi.com website. One (1) Mi Point equals One (1) EUR/GBP (or as otherwise timely limited or unlimited communicated by the Operator within the Mi Store App) actually spent for any purchase. The actual spent amount is the total amount as stipulated on the invoice (including any handling and shipping costs). Should the total amount include any decimal amount, the earned Mi Points will be rounded up if the decimal amount is equal or higher than ,50 and rounded down if the decimal amount is equal or lower than ,49.
Participants must be logged in into their mi.com account while doing and finalizing the purchase.
Participants may earn Mi Points via interaction as described below.
Participants which register and open a mi.com account at their local participating mi.com website and download the Mi Store App will earn the following amount of Mi Points:
(i)Register at mi.com – 50 Mi Points
(ii)Download and log in in the Mi Store App – 50 Mi Points
The Mi Points for enrolling are only granted one single time (for registering on mi.com and for download/log in of the Mi Store App). Already registered Participants on mi.com and Participants which have already downloaded the Mi Store App, will be granted as well an enrolling bonus as described above by activating this task in their mi.com account.
Participants may earn 10 Mi Points each time they share product links of mi.com or product links in the Mi Store App on their social media accounts. Participants must be logged into their mi.com account or be signed in with their mi.com account credentials in the Mi Store App to be eligible to earn Mi Points for sharing content. Participants must use the official “share” button or “pop up” on mi.com or the Mi Store App and follow the instructions, so that the Operator is able to track the sharing in order to credit the Mi Points.
Earning Mi Points by sharing content is limited to three (3) times per calendar month per Participant. Additional Terms and Conditions of the social media channels may apply.
Participants may earn Mi Points by publishing product reviews on mi.com. To be qualifying for earning Mi Points the Participant must be logged into the mi.com account while publishing the review, the review must fulfill the Terms of Use of the review section of mi.com and the review must be actually released for publishing by the owner of mi.com. The following amount of Mi Points may be earned per product review:
Review has text only = 10 Mi Points
Review has text and at least one (1) related image = 20 Mi Points
Review has text or image and a video = 30 Mi Points
Participants may be credited an additional amount of 100 Mi Points per review, which is chosen by the owner of mi.com as to be shown in the “Discovery Section”.
Moreover, only reviews for products actually bought on mi.com are eligible. Should a review be deleted, the Operator reserved the right to withdraw the earned Mi Points. Furthermore, the Participant is allowed to place more than one (1) review for the same product, but only the first review is qualifying for earning Mi Points, even if the Participant has deleted his initial review.
If you want to earn double Mi Points from 00:00 am (Local Time) November 1st 2021 and end on 23:59 pm (Local Time) December 25th 2021, please access via the following link: https://event.mi.com/uk/app-special-deals
Participants may earn Mi Points by collecting Fuels. Fuels are interactive buttons within the Mi Store App. By clicking (collecting) on the Fuel button within the Mi Store App, Participants may collect 2 Mi Points each day. If a Participant collect on seven (7) continuous days the Fuel button, the Participant will receive 50 Mi Points in addition as a bonus. Should a Participant click on seven (7) continuous days on the Fuel button, the period for continuously collecting Fuels will start on the next day all over again. Should a Participant miss one day on collecting Fuels, the collecting period will start all over again from the day the Participant started to collect Fuels again.
Participants can complete the task by browsing page on mi.com or the Mi Store APP interface. Participants can earn 10 Mi Points by completing a specified page for at least 15 seconds and meeting the requirements.
Earning Mi Points by browsing the page is limited to 3 times per calendar month per Participant.
Participants can complete the task by watching the specified video on mi.com or Mi Store APP interface and meet the requirements to earn 10 Mi Points.
Earning Mi Points by watching the video is limited to 1 times per calendar month per Participant.
Participants may earn Mi Points in other ways as published by the Operator from time to time. Special Terms and Conditions for those may apply in addition to the Terms.
Mi Points will be only credited if the Participant complies with the Terms. All qualifying Mi Points will be credited automatically to the mi.com account / Mi Point Center of the Participant, latest 16 days after a qualifying earning.
In case qualifying Mi Points are not credited automatically, the Participant has the right to claim for missing Mi Points via E-Mail (service.uk@xiaomi.com).
Should the Participant return a purchased product, or withdraw from the purchase, or withdraw/delete his sharing of content or product review, or conduct any action which in the sole view of the Operator constitute a breach of the Terms or qualifying earning, the Operator reserves the right to withhold or deduct Mi Points from the Participants Mi Point balance at any time.
Participants may redeem their Mi Points as soon as their amount of Mi Points has a sufficient balance. Redeem offers (i.e. Discount Vouchers) and the respectively required amount of Mi Points for each redeeming offer is available in the Mi Points Center. The availability of redeem offers may vary from time to time or be personalized in the sole direction of the Operator.
The conversion of Mi Points into cash is not possible. In addition, the sale, exchange, offer (for auction) or any other transfer of Redeem Offers to any third party is prohibited.
Discount Voucher for future purchases applicable on the Participants local mi.com website are available as an redeem offer for a certain amount of Mi Points. The number of Mi Points required for the redemption is as published at the time of redemption. Participants obtaining and using a Discount Voucher may decrease one or more future purchase amount(s) in the value as stipulated by the Discount Voucher. Discount Vouchers may be limited to a certain product category, minimum purchase price or other special conditions as stipulated on the Discount Voucher. Discount Voucher do not apply on shipping or handling fees and cannot be used accumulating on one single purchase.
Participants may redeem their Mi Points for other redeem offers as published from time to time by the Operator. Special or Supplementary Terms and Conditions may apply to those other redeem offers.
Participants may redeem their Mi Points to discount their purchases on www.mi.com (or via the MI APP). In general, all products and services available for purchase are eligible to be discounted by Mi Points. However, Operator may from time to time exclude certain products or suspend the possibility of redeeming Mi Points for discounting purchases. Shipping/Delivery fees/costs are excluded from any discounting possibility.
Unless otherwise stated by the Operator the exchange rate is as following:
1 Mi Point = 0,01 Euro / 0,01 GBP
The minimum amount of Mi Points a Participant must possess to enable discounting purchases is 1000 Mi Points. After enabling discount purchases, Participants may use a minimum amount of 10 Mi Points for each respective purchase order. Should a Participant after initially enabling the discount purchases, fall below 1000 Mi Points such discount purchases will be disabled once again until the Participant reaches a balance of 1000 Mi Points.
The maximum Mi Points amount to discount a purchase is as following:
Unless otherwise stated by the Operator, Participants with more than 1000 Mi Points at the time of purchase may discount up to 20% of the total purchase order amount (after a potential rebate/coupon discount). Should due to this calculation the purchase order amount which can be discounted have a decimal place the amount of Mi Points will be rounded up or down to a full number.
If Participants choose to discount a purchase order, the amount of discount to such purchase order will be displayed at the checkout page by Operator. Should Participants choose to discount a purchase order, such discount will be automatically applied to the total amount due. The Mi Points used will then be deducted from the Participants Mi Points account after the purchase is made and confirmed.
Should a Participant purchase more than one (1) Product or Service and use Mi Points to discount the total order, such discount will be automatically allocated proportionally (according to the contribution percentage of the single products to the total order amount) to all Products or Services purchased.
In case of
(i)order cancellation by the Participant or the Operator; or
(ii)whole or partial return of the order.
the Mi Points will be credited back – after a reasonable period - to the Participants Mi Points account. In case only parts of an order are returned or cancelled, only those Mi Points for such returned or cancelled parts will be returned.
Notwithstanding anything contrary and for clarification purposes, Participant has no right to claim any pay out of the cash value of the Mi Points.
Any amount of Mi Points older than 12 months after credit shall be forfeited on the next 1st day of the month after the Mi Points became older than 12 months, unless a longer expiry period has been published by the Operator. The date and amount of the lapsed Mi Points shall be indicated via push and/or message in the Mi Point Center on the 1st day every month. For example, Mi Points earned in January 2022 will be cleared on February 1, 2023, and push and/or message shall be given on January 1, 2023.
Besides, all points earned in 2021 will be cleared on 1 January 2023. For example: All Mi Points earned from 1 January 2021 to 31 December 2021 will be cleared on 1 January 2023.
Xiaomi has the final right to interpret and amend the rules for clearing Mi Points.
In case of Discount Vouchers, the date of the expiry shall be as indicated in the Mi Point Center or the Terms and Conditions of the Discount Voucher.
For any other redemptions, the expiry period of the redemption (if applicable according to the nature of the redemption) shall be as indicated in the Mi Point Center.
Participant may terminate the participation by terminating the mi.com account at any time without notice.
Operator may terminate a participation of a Participant without stating reasons for doing so with a termination period of 30 days.
Extraordinary termination with no termination period may be given for material breach, misuse of the Programme (including the Mi Points and Redemptions), good cause, as well as exclusion from Participation in the Programme in the future. Good cause is present in the event of a culpable serious violation by the Participant of these Terms.
Operator has the right to block/freeze the Participants mi.com account and Mi Point Balance/Center in the event (or suspicions) of misuse, material breach or good cause The ability to block/freeze exists for a time period necessary in order to properly investigate the circumstances of the case.
In the event of proper termination by the Participant, the Mi Points and Redemptions shall be valid until the mi.com account is closed or the Mi Points/Redemptions are forfeited/expired, whatever occurs first.
In the event of proper termination by the Operator, the Mi Points and Redemptions shall be valid until the mi.com account is closed or the Mi Points/Redemptions are forfeited/expired, whatever occurs first.
In the event of Material Breach/Extraordinary Termination by the Operator, the Mi Points and Redemptions shall automatically expire on the day of the effective termination.
Operator reserve the exclusive right to make any change, modification or additions to the Terms, the Programme itself and/or parts thereof, at any time provided that the Participant is not thereby disadvantaged in bad faith and that the Operator has announced such on its own channels and platforms at least 30 days in advance.
If a Participant rejects the change, modification or addition, then his participation may be terminated by means of ordinary termination.
Operator reserve the right to discontinue the Programme at any time, giving 90 days prior notice to Participants to properly terminate participation. The same applies in the event that the Programme is replaced by another programme.
UNLESS OTHERWISE EXPRESSLY STATED IN THIS TERMS, OPERATOR AND ITS SUPPLIERS, PARTNERS AND/OR LICENSORS PROVIDE THE PROGRAMME ON BEST EFFORT BASIS ONLY AND EXCLUDE ALL WARRANTIES AND CONDITIONS OF ANY KIND WHETHER EXPRESSLY OR IMPLIED. IN PARTICULAR BUT WITHOUT LIMITATION, OPERATOR AND ITS SUPPLIERS, PARTNERS AND/OR LICENSORS DO NOT WARRANT OR REPRESENT THAT:
(i) THE PROGRAMME IS FIT FOR ANY PURPOSE OR MEET PARTICIPANTS REQUIREMENTS OR IS PROVIDED WITHOUT ANY ERRORS OR DEFICIENCIES OR THAT THE PROGRAMME IN COMPLIANCE WITH ANY QUALITY LEVELS, AS THE CASE MAY BE;
(ii) THE PROGRAMME IS AVAILABLE TO PARTICIPANT AT ANY TIME AND PROVIDED TO PARTICIPANT WITHOUT DISRUPTION, INTERRUPTION OR DELAY;
(iii) ANY INFORMATION (WHETHER ORAL OR WRITTEN) OBTAINED BY PARTICIPANT FROM OPERATOR OR AS A RESULT OF PARTICIPANTS USE OF THE PROGRAMME (INCLUDING ANY MATERIALS OR PRODUCTS) WILL BE SUITABLE, ACCURATE, COMPLETE, OR RELIABLE; AND
(iv) THAT ANY DEFICIENCIES IN THE PROGRAMME, INCLUDING ANY DEFECTS IN PERFORMANCE, OPERATION OR FUNCTIONALITY OF THE PROGRAMME OR ANY SOFTWARE PROVIDED TO PARTICIPANT AS PART OF THE PROGRAMME WILL BE FIXED, CORRECTED OR OTHERWISE REMEDIED.
ANY DOCUMENTS OR MATERIAL (INCLUDING ANY SOFTWARE AND FIRMWARE UPDATES) DOWNLOADED, INSTALLED OR OTHERWISE OBTAINED THROUGH THE USE OF THE PROGRAMME ARE PROVIDED BY OPERATOR "AS IS" AND AT YOUR OWN RISK. OPERATOR IS NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR DEVICE’S SOFTWARE OR ANY LOSS OF DATA THAT IS CAUSED BY OR RESULTS FROM THE DOWNLOAD AND/OR USE OF ANY SUCH DOCUMENTS AND/OR MATERIAL.
OPERATOR IS NOT LIABLE TO PARTICIPANT, REGARDLESS OF THE LEGAL GROUNDS, IN PARTICULAR WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY THEORY OF LIABILITY, IN OR OUT OF THE CONNECTION WITH THE USE OF THE PROGRAMME, FOR:
(i) ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES;
(ii) ANY LOSS OF INCOME, BUSINESS, ACTUAL OR ANTICIPATED PROFITS, OPPORTUNITY, GOODWILL OR REPUTATION (WHETHER DIRECT OR INDIRECT);
(iii) ANY DAMAGE TO AND/OR CORRUPTION OR LOSS OF DATA (WHETHER DIRECT OR INDIRECT);
(iv) ANY CHANGES, MODIFICATIONS, EXTENSIONS OR LIMITATIONS (INCLUDING ANY SUSPENSION OF PARTICIPANTS USE OF THE PROGRAMME, ACCESS TO PARTICIPANTS ACCOUNT AND ACCOUNT DATA OR PARTICIPANTS REGISTRATION DATA) TO THE PROGRAMME, OR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE PROGRAMME (OR ANY PART OF THEM).
IN THE EVENT THAT OPERATOR IS LIABLE FOR A BREACH OF THESE TERMS, OPERATORS LIABILITY SHALL BE LIMITED TO DAMAGES WHICH OPERATOR MUST TYPICALLY EXPECT AT THE TIME OF THE CONCLUSION OF THIS TERMS DUE TO THE CIRCUMSTANCES KNOWN AT THE TIME. NOTWITHSTANDING THE ABOVE, SUCH DAMAGES SHALL NOT BE HIGHER THAN 100 EUR (or equivalent local currency).
NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT OPERATORS
a) LIABILITY FOR DEATH, PERSONAL INJURY OR FRAUD OR IN ACCORDANCE WITH ANY PRODUCT LIABILITY ACT; AND
b) WARRANTY OR LIABILITY FOR DAMAGES OR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW. IF THE LAWS IN THE PARTICIPANTS JURISDICTION DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, TERMS OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, ONLY THE LIMITATIONS WHICH ARE LAWFUL IN THAT JURISDICTION WILL APPLY TO THE PARTICIPANTS AND OPERATORS LIABILITY AND WARRANTY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
PARTICIPANT IS ENTIRELY RESPONSIBLE FOR ANY BREACH OF THE OBLIGATIONS UNDER
(i) THESE TERMS; AND
(ii) ANY APPLICABLE LAW OR REGULATION IN THE RELEVANT JURISDICTIONS, INCLUDING THE JURISDICTION WHERE YOU ARE A RESIDENT OR FROM WHERE YOU ARE USING THE PROGRAMME
(iii) AND FOR THE CONSEQUENCES OF ANY SUCH BREACH, INCLUDING ANY LOSS OR DAMAGE WHICH OPERATOR OR ANY THIRD PARTY MAY INCUR OR SUFFER. OPERATOR WILL HAVE NO RESPONSIBILITY TO PARTICIPANT OR TO ANY THIRD PARTY IN RESPECT OF SUCH BREACH.
Operator may assign at any time and without any liability or prior notice the Programme or parts thereof to any affiliate or third-party.
The personal data of the Participants will be collected, processed, transferred and used for the operation of this Programme. Further information relating to the handling of data can be found at mi.com and the Privacy Policy of mi.com shall apply for this Programme. The handling of personal data of any external Third-Party Website or social media channel is up to the Privacy Policy of this website or social media channel.
These Terms are exclusively covered by French Law. The Participant has the option of filing claims at a competent court in the country in which he is resident. Operator is not obliged to take part in arbitration proceedings.
These Terms are valid from 1. January 2023 and until these Terms are replaced by a newer version according to the Terms.