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Home > Support > Mi 10T Pro/Mi 10T Premium Service

Mi 10T Pro/Mi 10T Premium Service

Mi 10T Pro/Mi 10T Premium Service

3 Years Warranty & Screen Damage Protection*

1. Screen Protection Guarantee,

Additionally to the consumer rights granted by the legal warranty and according to the terms which are published on https://www.mi.com/uk/service/support the following voluntary additional and free of charge commercial guarantee shall apply to all consumers in Territory of the United Kingdom (“Consumer”). The commercial guarantee is offered by Xiaomi H.K. Limited registered at Suite 3209, 32/F, Tower 5, The Gateway, Harbour City, 15 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong.

a) Scope

Consumers who purchase a Xiaomi Mi 10T or Mi 10T Pro (“Product”) between the 26th October 2020 and 26th Jan 2022, at any official sales channel (online or offline) of Xiaomi in the Territory of the United Kingdom (“Territory”) and activate the Smartphone within the Territory, will be eligible to a one-time (1) free repair service at the local Xiaomi´s Service Center during the first six (6) months after the purchase, if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by Consumer (i.e. like non-intentional fall of the Product).

Such repair of the screen shall be free of any charge and includes, if need be, the replacement of the screen also free of any charge.

In order to benefit from this commercial guarantee, Consumers must contact the Xiaomi Customer Support. Consumers might be requested to send the invoice of the purchase or the delivery bill.

b) Exclusions

This commercial guarantee shall not be applicable or cover to the following cases:

I. Damage to the screen caused intentionally or with gross negligence;

II. Damages affecting only the surface of the screen, such as scratches or other aesthetic appearance of the screen;

III. Damages incurred by malware, unauthorized software or third-party apps used by the Consumer.

Moreover, the commercial warranty shall as well not in any of the following cases:

I. The Consumer does not disclose the invoice of the purchase or delivery bill;

II. The serial number and/or the IMEI number is damaged or has been removed or tampered;

III. The Product is counterfeit and has not been manufactured by Xiaomi;

IV. The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;

V. The defect arises from the Consumer’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software or components.

This commercial warranty is not applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.

Nothing in this Commercial Guarantee shall limit Consumers rights under the applicable United Kingdom laws.

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