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Home > Support > IMPORTANT INFORMATION

IMPORTANT INFORMATION

Due to COVID-19, the ongoing health and containment emergency measures may cause service delays at logistic couriers and Xiaomi authorized service centers until further notice. Thank you for your understanding and support. Wish all users and their families health and safety.

Due to COVID-19, the ongoing health and containment emergency measures may cause service delays at our authorized service centers until further notice. Sorry for any inconvenience caused. For more information, please contact our customer service staff via email and/or online channels.

Customer satisfaction is our top priority at Xiaomi. Thank you for your understanding and support.


1. Delivery

To our valued customers,

Due to COVID-19 impacting delivery time on some items, we have appointed DHL as our delivery to ensure your parcel will be delivered.

However, as the current system has not been wholly upgraded, you may not be able to check your tracking ID and updated logistics information online. Therefore if you have any questions regarding your delivery, please contact our customer service team via email and/or online channels, who will be able to assist you further. Lines are open between 9 am and 6 pm, Monday to Saturday.

Please accept our apologies for any delays you may have experienced regarding your deliveries.

2. Customer Service

Please be informed that our customer service channels in some countries are heavily affected by the restriction measures imposed by authorities to counter the COVID-19 pandemic.

Please also know that we are vigilantly monitoring the situation around the clock, and given the impact of COVID-19 on how we work, we encourage our users and Mi Fans to contact our customer service staff via email and/or online channels.

We sincerely apologize for the inconvenience this may have caused, in hope of continuously offering the best possible user experience during this difficult time.

Thank you for your understanding, and please stay safe.

Xiaomi Customer Service Team

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