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Home > Support > Extra guarantee

Extra guarantee

SCREEN PROTECTION GUARANTEE

Xiaomi 11T Pro

Additionally to the consumer rights granted by the legal warranty and according to the terms which are published on https://www.mi.com/uk/service/warranty?v=1#warrant the following voluntary additional and free of charge commercial guarantee shall apply to all consumers in Territory of the United Kingdom (hereinafter the “Consumer”). The commercial guarantee is offered by Xiaomi Technology UK Limited, having its registered office at 100 Brook Drive, Green Park, Reading RG2 6UJ, United Kingdom with registration number 11447538.

1. Scope

Consumers who purchase a Xiaomi 11T Pro (hereinafter the “Product”) between the 24/09/2021 and 23/10/2021, at mi.com web page or any authorized reseller (online and offline) within the UK (hereinafter the “Territory”) and activate the Smartphone within the Territory, will be eligible to a ONE-TIME (1) free repair service at the locally authorized Xiaomi Service Center during the first SIX (6) months after the purchase, if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by Consumer (i.e. like non-intentional falling of the Product).

Such repair of the screen shall be free of any charge and includes, if needed, the replacement of the screen also free of any charge.

In order to benefit from this commercial guarantee, Consumers must contact the Xiaomi Customer Support. Consumers might be requested to send the invoice of the purchase or the delivery bill.

2. Exclusions

This commercial guarantee shall not be applicable or cover to the following cases:
Ⅰ Damage to the screen caused intentionally or with gross negligence;
Ⅱ Damages affecting only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
Ⅲ Damages incurred by malware, unauthorized software or third-party apps used by the Consumer.

Moreover, the commercial warranty shall as well not be applicable in any of the following cases:
Ⅰ The Consumer does not or cannot disclose the invoice of the purchase or delivery bill; Ⅱ The serial number and/or the IMEI number is damaged or has been removed or tampered; Ⅲ The Product is counterfeit and has not been manufactured by Xiaomi; Ⅳ The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines; Ⅴ The defect arises from the Consumer’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software or components.

This commercial warranty is not applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.

Nothing in this Commercial Guarantee shall limit Consumers rights under the applible law.

End of document

SCREEN PROTECTION GUARANTEE

Xiaomi 11T

Additionally to the consumer rights granted by the legal warranty and according to the terms which are published on https://www.mi.com/uk/service/warranty?v=1#warrant the following voluntary additional and free of charge commercial guarantee shall apply to all consumers in Territory of the United Kingdom (hereinafter the “Consumer”). The commercial guarantee is offered by Xiaomi Technology UK Limited, having its registered office at 100 Brook Drive, Green Park, Reading RG2 6UJ, United Kingdom with registration number 11447538.

1. Scope

Consumers who purchase a Xiaomi 11T (hereinafter the “Product”) between the 08/10/2021 and 07/11/2021, at mi.com web page or any authorized reseller (online and offline) within the UK (hereinafter the “Territory”) and activate the Smartphone within the Territory, will be eligible to a ONE-TIME (1) free repair service at the locally authorized Xiaomi Service Center during the first SIX (6) months after the purchase, if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by Consumer (i.e. like non-intentional falling of the Product).

Such repair of the screen shall be free of any charge and includes, if needed, the replacement of the screen also free of any charge.

In order to benefit from this commercial guarantee, Consumers must contact the Xiaomi Customer Support. Consumers might be requested to send the invoice of the purchase or the delivery bill.

2. Exclusions

This commercial guarantee shall not be applicable or cover to the following cases:
Ⅰ Damage to the screen caused intentionally or with gross negligence;
Ⅱ Damages affecting only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
Ⅲ Damages incurred by malware, unauthorized software or third-party apps used by the Consumer.

Moreover, the commercial warranty shall as well not be applicable in any of the following cases:
Ⅰ The Consumer does not or cannot disclose the invoice of the purchase or delivery bill;
Ⅱ The serial number and/or the IMEI number is damaged or has been removed or tampered;
Ⅲ The Product is counterfeit and has not been manufactured by Xiaomi;
Ⅳ The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;
Ⅴ The defect arises from the Consumer’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software or components.

This commercial warranty is not applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.

Nothing in this Commercial Guarantee shall limit Consumers rights under the applible law.

End of document

XIAOMI SERVICE MONTH - CONDITIONS

Xiaomi celebrates Service Month to thank all Xiaomi Mi fans for their loyalty. For this reason, Xiaomi has prepared below promotion for consumers.

REPAIR DISCOUNT PROMOTION

Eligible models:
All smartphones (Mi series, Redmi series, and POCO series) purchased on www.mi.com/uk, www.po.co/uk/, and from local authorized Xiaomi sellers ("Product").

SCOPE OF SERVICE:
There will be a 50% discount on the out-of-warranty repair labor fee for beneficiaries who avail of Xiaomi customer service, and who walk in Xiaomi authorized service center, for product repair during the Promotion Period.


TERMS AND CONDITIONS

1. PROMOTER AND PROMOTION

This repair discount promotion (the "Promotion") is offered by Xiaomi Technology UK Limited, having its registered office at 100 Brook Drive, Green Park, Reading RG2 6UJ, United Kingdom (the "Promoter").

2. PROMOTION PERIOD

This promotion is valid from 29/09/2021 and ends on 31/10/2021. (the "Promotion Period").

3. TERRITORY

The Promotion is only valid in the UK.

4. BENEFICIARIES AND MECHANISM

a.- Beneficiaries

If you have purchased any of the Products (Mi series, Redmi series, and POCO series) from www.mi.com/uk, www.po.co/uk/, or from an authorized Xiaomi seller and the repair of the Product is out of warranty (either time or scope), if you request customer service from www.mi.com/uk, or walk in Xiaomi authorized service center during the Promotion Period, and you are ("Beneficiary") of this Promotion, we will grant you a ONE (1) time 50% discount* on the labor cost related to the repair of the Product in accordance with the terms and conditions set out in these T&Cs. ("T&C").

*Please note that the cost of replacement parts is excluded from the 50% discount.

b.- Mechanism

We will instruct you on how to send your defective Product to our repair service for inspection, and beneficiaries will be asked to send the proof of purchase or delivery note. Please contact our customer service department:

5. MISCELLANEOUS

1) The Promoter will advertise the Promotion on www.mi.com/uk and through any other means it deems appropriate to inform the public and the promotional materials will be subject to these T&Cs.
2) The Promoter will interpret and explain the terms of this Promotion in accordance with legal requirements. The Promoter reserves the right to cancel this Promotion with prior notice and taking into account the orders already placed by the Beneficiaries.
3) Beneficiaries will be automatically and immediately excluded from this and all other mi.com Promotions if they engage in malicious, unreasonable, misleading or inappropriate behavior, use disproportionate, fraudulent or improper means or violate any applicable legal requirements.

6. EXCLUSIONS

This Promotion does not apply to or cover the following situations:
a. The Beneficiary is unable or unwilling to produce proof of purchase and/or delivery notes.
b. The serial number and/or IMEI number is damaged or has been removed or tampered with;
c. The product is a counterfeit and was not manufactured by Xiaomi.



SCREEN PROTECTION GUARANTEE

Redmi Note 10 5G

Additionally to the consumer rights granted by the legal warranty and according to the terms which are published on https://www.mi.com/uk/service/warranty the following voluntary additional and free of charge commercial guarantee shall apply to all consumers in Territory of the United Kingdom (hereinafter the “Consumer”). The commercial guarantee is offered by Xiaomi Technology UK Limited, having its registered office at 100 Brook Drive, Green Park, Reading RG2 6UJ, United Kingdom with registration number 11447538.

1. Scope

Consumers who purchase a Xiaomi Redmi Note 10 5G (hereinafter the “Product”) between the 27/05/2021 and 26/08/2021, at mi.com web page or any authorized reseller (online and offline) within the UK (hereinafter the “Territory”) and activate the Smartphone within the Territory, will be eligible to a ONE-TIME (1) free repair service at the locally authorized Xiaomi Service Center during the first SIX (6) months after the purchase, if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by Consumer (i.e. like non-intentional falling of the Product).

Such repair of the screen shall be free of any charge and includes, if needed, the replacement of the screen also free of any charge.

In order to benefit from this commercial guarantee, Consumers must contact the Xiaomi Customer Support. Consumers might be requested to send the invoice of the purchase or the delivery bill.

2. Exclusions

This commercial guarantee shall not be applicable or cover to the following cases:

I. Damage to the screen caused intentionally or with gross negligence;
II. Damages affecting only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
III. Damages incurred by malware, unauthorized software or third-party apps used by the Consumer.

Moreover, the commercial warranty shall as well not be applicable in any of the following cases:

I. The Consumer does not or cannot disclose the invoice of the purchase or delivery bill;
II. The serial number and/or the IMEI number is damaged or has been removed or tampered;
III. The Product is counterfeit and has not been manufactured by Xiaomi;
IV. The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;
V. The defect arises from the Consumer’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software or components.

This commercial warranty is not applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.

Nothing in this Commercial Guarantee shall limit Consumers rights under the applible law.

SCREEN PROTECTION GUARANTEE

Redmi Note 10 Pro - 2021 Mi Fan Festival

Additionally to the consumer rights granted by the legal warranty and according to the terms which are published on https://www.mi.com/uk/service/warranty the following voluntary additional and free of charge commercial guarantee shall apply to all consumers in Territory of [Country Name] (hereinafter the “Consumer”). The commercial guarantee is offered by Xiaomi Technology UK Limited registered at Part Ground Floor, North Wing, 100 Brook Drive, Green Park, Reading, United Kingdom.

1. Scope

Consumers who purchase a Xiaomi Redmi Note 10 Pro (hereinafter the “Product”) between the 1st April 2021 and 16th April 2021, at mi.com web page of the Territory of the United Kingdom (hereinafter the “Territory”) and activate the Smartphone within the Territory, will be eligible to a ONE-TIME (1) free repair service at the local Xiaomi´s Service Center during the first SIX (6) months after the purchase, if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by Consumer (i.e. like non-intentional falling of the Product).

Such repair of the screen shall be free of any charge and includes, if need be, the replacement of the screen also free of any charge.

In order to benefit from this commercial guarantee, Consumers must contact the Xiaomi Customer Support. Consumers might be requested to send the invoice of the purchase or the delivery bill.

2. Exclusions

This commercial guarantee shall not be applicable or cover to the following cases:

I. Damage to the screen caused intentionally or with gross negligence;
II. Damages affecting only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
III. Damages incurred by malware, unauthorized software or third-party apps used by the Consumer.

Moreover, the commercial warranty shall as well not in any of the following cases:

I. The Consumer does not disclose the invoice of the purchase or delivery bill;
II. The serial number and/or the IMEI number is damaged or has been removed or tampered;
III. The Product is counterfeit and has not been manufactured by Xiaomi;
IV. The defect is caused by a non-intended purpose use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;
V. The defect arises from the Consumer’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software or components.

This commercial warranty is not applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.

Nothing in this Commercial Guarantee shall limit Consumer rights under the applicable law.

SCREEN PROTECTION GUARANTEE-POCO F3

Additionally to the consumer rights granted by the legal warranty and according to the terms which are published on https://www.mi.com/uk/service/warranty or //www.po.co/uk/service/warranty/ the following voluntary additional and free of charge commercial guarantee shall apply to all consumers in Territory of the United Kingdom (“Consumer”). The commercial guarantee is offered by Xiaomi Technology UK Limited registered at Part Ground Floor, North Wing, 100 Brook Drive, Green Park, Reading, UK.

1. Scope

Consumers who purchase a Poco F3(“Product”) between the 30th March 2021 and 30th June 2022, at any official sales channel (online or offline) of Xiaomi or POCO in the Territory of United Kingdom (“Territory”) and activate the Smartphone within the Territory, will be eligible to a one-time (1) free repair service at the local Xiaomi or POCO Service Center during the first six (6) months after the purchase, if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by Consumer (i.e. like non-intentional falling of the Product).

Such repair of the screen shall be free of any charge and includes, if need be, the replacement of the screen also free of any charge.

In order to benefit from this commercial guarantee, Consumers must contact the Xiaomi Customer Support. Consumers might be requested to send the invoice of the purchase or the delivery bill.

2. Exclusions

This commercial guarantee shall not be applicable or cover the following cases:

I. Damage to the screen caused intentionally or with gross negligence;

II. Damages affecting only the surface of the screen, such as scratches or other aesthetic appearance of the screen;

III. Damages incurred by malware, unauthorized software or third-party apps used by the Consumer.

Moreover, the commercial warranty shall as well not apply in any of the following cases:

I. The Consumer does not disclose the invoice of the purchase or delivery bill;

II. The serial number and/or the IMEI number is damaged or has been removed or tampered;

III. The Product is counterfeit and has not been manufactured by Xiaomi;

IV. The defect is caused by a non-intended purposes use or contrary to Xioami’s or the seller´s instructions, manuals or guidelines;

V. The defect arises from the Consumer’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software or components.

Nothing in this Commercial Guarantee shall limit Consumers rights under the applible law.

SCREEN PROTECTION GUARANTEE-POCO X3 PRO

Additionally to the consumer rights granted by the legal warranty and according to the terms which are published on https://www.mi.com/uk/service/warranty or //www.po.co/uk/service/warranty/ the following voluntary additional and free of charge commercial guarantee shall apply to all consumers in Territory of the United Kingdom (“Consumer”). The commercial guarantee is offered by Xiaomi Technology UK Limited registered at Part Ground Floor, North Wing, 100 Brook Drive, Green Park, Reading, UK.

1. Scope

Consumers who purchase a Poco X3 Pro (“Product”) between the 26th March 2021 and 26th June 2022, at any official sales channel (online or offline) of Xiaomi or POCO in the Territory of United Kingdom (“Territory”) and activate the Smartphone within the Territory, will be eligible to a one-time (1) free repair service at the local Xiaomi or POCO Service Center during the first six (6) months after the purchase, if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by Consumer (i.e. like non-intentional falling of the Product).

Such repair of the screen shall be free of any charge and includes, if need be, the replacement of the screen also free of any charge.

In order to benefit from this commercial guarantee, Consumers must contact the Xiaomi Customer Support. Consumers might be requested to send the invoice of the purchase or the delivery bill.

2. Exclusions

This commercial guarantee shall not be applicable or cover the following cases:

I. Damage to the screen caused intentionally or with gross negligence;

II. Damages affecting only the surface of the screen, such as scratches or other aesthetic appearance of the screen;

III. Damages incurred by malware, unauthorized software or third-party apps used by the Consumer.

Moreover, the commercial warranty shall as well not apply in any of the following cases:

I. The Consumer does not disclose the invoice of the purchase or delivery bill;

II. The serial number and/or the IMEI number is damaged or has been removed or tampered;

III. The Product is counterfeit and has not been manufactured by Xiaomi;

IV. The defect is caused by a non-intended purposes use or contrary to Xioami’s or the seller´s instructions, manuals or guidelines;

V. The defect arises from the Consumer’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software or components.

Nothing in this Commercial Guarantee shall limit Consumers rights under the applible law.

SCREEN PROTECTION GUARANTEE

Mi 10T Series

Additionally to the consumer rights granted by the legal warranty and according to the terms which are published on https://www.mi.com/uk/service/support the following voluntary optional and free of charge commercial guarantee shall apply to all consumers in Territory of the United Kingdom (“ The Consumer The commercial guarantee is offered by Xiaomi H.K. Limited registered at Suite 3209, 32/F, Tower 5, The Gateway, Harbour City, 15 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong.

1. Scope

Consumers who purchase a Xiaomi Mi 10T, Mi 10T Pro or Mi10T Lite (“Product”) between the 6th November 2020 and 6th Feb 2022, at any official sales channel (online or offline) of Xiaomi in the Territory of the United Kingdom (“Territory”) and activate the Smartphone within the Territory, will be eligible to a one-time (1) free repair service at the local Xiaomi´s Service Center during the first six (6) months after the purchase, if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by Consumer (i.e. like non-intentional falling of the Product).

Such repair of the screen shall be free of any charge and includes, if need be, the replacement of the screen also free of any charge.

In order to benefit from this commercial guarantee, Consumers should contact the Xiaomi Customer Support. Consumers which purchased at any online or offline retailer, may as well contact such retailer first. Consumers might be requested to send the invoice of the purchase or the delivery bill.

2. Exclusions

This commercial guarantee shall not be applicable or cover to the following cases:

I. Damage to the screen caused intentionally or with gross negligence;
II. Damages affecting only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
III. Damages incurred by malware, unauthorized software or third-party apps used by the Consumer.

Moreover, the commercial warranty shall as well not in any of the following cases:

I. The Consumer does not disclose the invoice of the purchase or delivery bill;
II. II. The serial number and/or the IMEI number is damaged or has been removed or tampered;
III. The Product is counterfeit and has not been manufactured by Xiaomi;
IV. The defect is caused by a non-intended purposes use or contrary to Xioami’s or the seller´s instructions, manuals or guidelines;
V. The defect arises from the Consumer’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software or components.

This commercial warranty is not applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.

Nothing in this Commercial Guarantee shall limit Consumers rights notably the legal warranty provided under the applible law.