FAQsI have two phones, can the Mi True Wireless Earbuds Basic 2 be connected to both phones at the same time?The Mi True Wireless Earbuds Basic 2 cannot be connected to two phones at the same time and do not support connecting to two devices.
Are my Mi True Wireless Earbuds Basic 2 water-resistant?The earphones are IPX4 water-resistant but the charging case is not water-resistant.
Can my Mi True Wireless Earbuds Basic 2 be connected to a Mi Smart Band or other Bluetooth band?No, because the earphones and the Bluetooth band are both receiving terminals, they cannot be connected to each other.
Will my Mi True Wireless Earbuds Basic 2 automatically turn off?The earphones automatically turn off after approximately five minutes when they are not in the charging case, not connected and not used.
Can I adjust the volume through the Mi True Wireless Earbuds Basic 2 ?The volume cannot be adjusted through the earphones. You need to use your phone to adjust the volume.
How do I check the battery level of my Mi True Wireless Earbuds Basic 2 ?You can view the earphones' battery level on iPhones and most Android phones, and only the primary earphone's battery level will be displayed.
Will my voice be clear during a call?Because the Bluetooth earphones use a single mic, noisy environments may cause your voice to be quiet for the other person. It is recommended that you talk directly into your mobile phone in noisy environments.
What should I do if the left and right earphones are not connected to each other?Put both earphones in the charging case, and take them out after a solid red light illuminates and they start charging. The headphones will automatically turn on and connect to each other. If they still don't connect to each other, please refer to the user manual to reset them.
Will my Mi True Wireless Earbuds Basic 2 have a stable connection while on a call, listening to a song or gaming?The earphones support a connection range of ten meters with no obstacles, but due to the nature of Bluetooth earphones, the connection can be affected if there are many Wi-Fi connections, 4G signals, high power appliances, etc. in use.
Why won't the earphones charge?Firstly, check the charging case battery and whether the charging pins in the charging case have moved out of place or any dirt is on the charging contacts. If nothing is wrong, then put the earphones in the charging case to see if they charge normally. If the earphones cannot be charged, please contact the after-sales services.
How can I tell if the charging case has sufficient charge?The charging case does not support battery level display. Place the earphones in the charging case. If the earphones' red light illuminates and the earphones are charging, the charging case has sufficient charge. If the light is off, the charging case has low battery and needs to be charged before use.Note: When the charging case has low battery, the earphones won't charge or turn off and will remain connected to the Bluetooth device after placing them in the charging case.