Xiaomi Care - Singapore

The text explains a service that covers core failure scenarios for mobile phones, such as accidental screen breakage and water damage, allowing for multiple repairs within a coverage limit to save on costs. It guarantees original factory quality with genuine Xiaomi parts, ensuring a reliable and efficient repair process managed by Xiaomi.
The image outlines a service plan with the following features:

1. **Free Accidental and Liquid Damage Protection**: Covers up to 2 incidents within 12 months, including screen damage and liquid damage.

2. **12 Months Extended Manufacturer's Warranty**: Offers unlimited repair services for mechanical and electrical defects.

3. **Free Battery Replacement**: Available based on battery capacity after the standard warranty ends.

4. **Device Replacement (BER)**: If repair costs exceed the device's purchase price, a new device may be issued.
Xiaomi Care offers additional protection for devices, including an extended warranty and coverage for accidental and liquid damage. The extended warranty lasts for one year, with an option for two years under specific conditions. Users can file up to two claims for accidental or water damage within 24 months, with deductible payments required for each claim. Battery replacements are free during the extended warranty period, provided the battery capacity falls below specified thresholds. The original factory maintenance requires users to cover repair fees, with no additional benefits for battery or device replacement.

Click the link to view the Xiaomi Care repurchase process.

The table lists various Xiaomi and POCO smartphone models along with their respective retail prices (Xiaomi Care RRP) and deductible amounts in Singapore dollars (SGD).

Key details include:

- **Models**: Various models like Xiaomi 17T, 17 Pro, Leica Leitzphone, and Redmi Note series.
- **Prices**: Ranges from SGD 49 to SGD 269.
- **Deductibles**: Vary from SGD 29 to SGD 189 depending on the model.

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This table lists various Xiaomi smartphone models along with their retail prices (RRP in SGD) and deductible amounts (in SGD):

- **Xiaomi 17T (12G+256G)**: RRP 129, Deductible 79
- **Xiaomi 17T (12G+512G)**: RRP 129, Deductible 79
- **Xiaomi 17T Pro (12G+256G)**: RRP 169, Deductible 79
- **Xiaomi 17T Pro (12G+512G)**: RRP 169, Deductible 129
- **Leica Leitzphone powered by Xiaomi**: RRP 269, Deductible 189
- **Xiaomi 17 Ultra**: RRP 249, Deductible 129
- **Xiaomi 17**: RRP 249, Deductible 129
- **Xiaomi 15T Pro**: RRP 129, Deductible 79
- **Xiaomi 15T**: RRP 89, Deductible 79
- **POCO X8 Pro Max**: RRP 89, Deductible 79
- **POCO X8 Pro (12G+512G)**: RRP 79, Deductible 79
- **POCO X8 Pro (8G+256G)**: RRP 79, Deductible 59
- **Redmi Note 15 Pro+ 5G**: RRP 89, Deductible 79
- **Redmi Note 15 Pro 5G**: RRP 69, Deductible 59
- **Redmi Note 15 5G**: RRP 49, Deductible 29
- **Redmi Note 15**: RRP 49, Deductible 29
A user discovers a device malfunction and takes it to a Xiaomi service center in Singapore for inspection. If the damage is from an accident or liquid, they must pay a deductible fee for repair. After the repair, the user will receive a notification to pick up the device.
Two contact numbers and business hours information have been provided. The contact details include:

- Inquiry phone: 800 852 8474
- Repair status inquiry phone: +65 8084 3675

Business hours are from 11:00 AM to 8:00 PM daily.
Xiaomi Exclusive Service Center information:

1. **Funan Center**
   - **Address:** 107 #03-08 North Bridge Road, FUNAN Mall, 179105
   - **Business Hours:** Monday-Sunday, 11:00 am - 8:00 pm
   - **Contact Number:** +65 8084 3675

2. **Jewel Center**
   - **Address:** 78 Airport Boulevard #04-227/228, Jewel Singapore 819666
   - **Business Hours:** Monday-Sunday, 11:00 am - 8:00 pm
   - **Contact Number:** +65 8084 3675

**Notes:**
- Accidental Damage and Liquid Damage device insurance is underwritten by Allianz Insurance Singapore Pte. Ltd.
- Xiaomi Care Protection Service is only applicable in Singapore and must be enjoyed in the region of purchase.
- Devices must be new and purchased from Xiaomi authorized channels in Singapore.