GENERAL TERMS AND CONDITIONS FOR THE MI POINTS PROGRAMME
The loyalty programme Mi Points (“Mi Points” or “Programme”) rewards the loyalty of Xiaomi customers. The Mi Points Programme offers participants the opportunity to earn and redeem Mi Points. The Programme is open to Participants in the Kingdom of Saudi Arabia.
The Operator of Mi Points in the Kingdom of Saudi Arabia is Xiaomi Smart Co. Ltd., with its registered office at: 7421 King Fahad Road Al Olaya District Unit 1141 Riyadh 12212 – 3143, the Kingdom of Saudi Arabia and Commercial Registration Number: 100919437 (hereinafter: "Operator").
The Operator of Mi Points reserves the right on some occasions to jointly operate the Programme or parts thereof with affiliated or Third-Party operators, as published by the Operator with no less than 30 days' prior notice via the Operator's official channels.
The following Mi Points General Terms and Conditions (“Terms”) shall apply unconditionally and exclusively to all Participants. The Operator may introduce at any time and in the sole discretion special or supplementary Terms and Condition (i.e. for special Promotions within the Programme).
In case of any questions regarding the Programme, the Participant is requested to contact the following email address: mi-event@xiaomi.com.
The usage of mi.com/sa-en, the review section of mi.com/sa-en, external social media platforms and any other Third-Party website/service is subject to separate Terms of Use and Terms and Conditions. By participating in the Programme, the Participant hereby accepts: (I) the Terms and Conditions of the Programme, as well as (II) the Terms and Conditions of the Operator https://www.mi.com/sa-en/support/terms-policy/ (III) the Privacy Policy of the Operator (https://privacy.mi.com/all/languages)
1. PARTICIPATION
1.1 ELIGIBILITY
Eligibility for participation is limited to natural persons, aged 18 years or over, who are residents in the Kingdom of Saudi Arabia and have an active mi.com/sa-en account. The Operator may refuse admission to the Programme without giving a reason, provided such refusal is not unlawful. In case of minors, participation by minors requires acceptance of these Terms by their legal guardian on the minor's behalf.
1.2 COMMENCEMENT
Participation is voluntary and starts with the registration of a mi.com/sa-en account at the Participants local participating website or in the Mi Store App. Participants already registered at mi.com/sa-en will be automatically enrolled in the Programme. Multiple mi.com/sa-en and Mi Points accounts by one Participant are not allowed. Breach of this prohibition may result in termination of the Participant's account.
2. MI POINTS
2.1 GENERAL
Mi Points are the basis of the Programme and will be credited for qualifying activities to Participants personal mi.com/sa-en account. Mi Points can be used only for the purposes specified in these Terms or any special or supplementary Terms and Conditions as published by the Operator.
Mi Points and mi.com/sa-en accounts cannot be transferred to any third party. The direct or indirect sale, exchange, unauthorized use, offer (for auction) or any transfer of Mi Points is strictly prohibited and may lead to termination/deactivation of the mi.com/sa-en account and/or Mi Points.
2.2 MI POINTS BALANCE
Participants may see their Mi Points balance within their personal mi.com/sa-en account and in the Mi Store App (Mi Point Center) under “Available Mi Points”. In addition, Participants may receive a notification about their Mi Points balance via E-Mail or other way of communication.
2.3 EARNING MI POINTS
2.3.1 GENERAL PROVISIONS
Participants can only earn Mi Points after a successful registration of a mi.com/sa-en account and only while being logged in their mi.com/sa-en account or Mi Store App during the purchase.
2.3.2 PURCHASES
Participants can earn Mi Points for each purchase on Participants local mi.com/sa-en website. 10 Mi Points equal 1 SAR (or such other rate as communicated by the Operator from time to time) actually spent for any purchase. The actual spent amount is the total amount as stipulated on the invoice (including any handling and shipping costs). Should the total amount include any decimal amount, the earned Mi Points will be rounded up if the decimal amount is equal or higher than 50, and rounded down if the decimal amount is equal or lower than 49.
Participants must be logged in into their mi.com/sa-en account while doing and finalizing the purchase.
2.4 CREDITING OF MI POINTS
Mi Points will be only credited if the Participant complies with the Terms. All qualifying Mi Points will be credited automatically to the mi.com/sa-en account / Mi Point Center of the Participant, latest 16 days after a qualifying earning.
In case qualifying Mi Points are not credited automatically, the Participant has the right to claim missing Mi Points via E-Mail (service.sa@xiaomi.com).
Should the Participant return a purchased product, or withdraw from the purchase, or conduct any action which in the sole view of the Operator constitute a breach of the Terms or qualifying earning, the Operator reserves the right to withhold or deduct Mi Points from the Participants Mi Point balance at any time.
2.5 REDEEM MI POINTS
2.5.1 GENERAL PROVISIONS
Participants may redeem their Mi Points as soon as their amount of Mi Points has a sufficient balance. Redeem offers (i.e. Discount Vouchers) and the respectively required amount of Mi Points for each redeeming offer are available in the Mi Points Center. The availability of redeem offers may vary from time to time or be personalized in the sole discretion of the Operator.
The conversion of Mi Points into cash is not possible. In addition, the sale, exchange, offer (for auction) or any other transfer of Redeem Offers to any third party is prohibited.
2.5.2 DISCOUNT VOUCHER
Discount Voucher for future purchases applicable on the Participants local mi.com/sa-en website are available as an redeem offer for a certain amount of Mi Points. The number of Mi Points required for the redemption is as published at the time of redemption. Participants obtaining and using a Discount Voucher may decrease one or more future purchase amount(s) in the value as stipulated by the Discount Voucher. Discount Vouchers may be limited to a certain product category, minimum purchase price or other special conditions as stipulated on the Discount Voucher. Discount Voucher do not apply on shipping or handling fees and cannot be used accumulating on one single purchase.
2.5.3 OTHER REDEEM OFFERS
Participants may redeem their Mi Points for other redeem offers as published from time to time by the Operator. Special or Supplementary Terms and Conditions may apply to those other redeem offers.
2.5.4 DISCOUNTING PURCHASES
Participants may redeem their Mi Points to discount their purchases on www.mi.com/sa-en (or via the MI APP). In general, all products and services available for purchase are eligible to be discounted by Mi Points. However, Operator may from time to time exclude certain products or suspend the possibility of redeeming Mi Points for discounting purchases. Shipping/Delivery fees/costs are excluded from any discounting possibility.
Unless otherwise stated by the Operator the exchange rate is as following: 10 Mi Point =1 SAR
The minimum amount of Mi Points a Participant must possess to enable discounting purchases is 10 Mi Points. After enabling discount purchases, Participants may use a minimum amount of 10 Mi Points for each respective purchase order. Should a Participant after initially enabling the discount purchases, fall below10 Mi Points such discount purchases will be disabled once again until the Participant reaches a balance of 10Mi Points.
The maximum Mi Points amount to discount a purchase is as following:
Unless otherwise stated by the Operator, Participants with more than 10 Mi Points at the time of purchase may discount up to 5% of the total purchase order amount (after a potential rebate/coupon discount). Where the application of the 5% cap results in fractional Mi Points figure, the amount shall be rounded to the nearest whole number.
If Participants choose to discount a purchase order, the amount of discount to such purchase order will be displayed at the checkout page by Operator. Should Participants choose to discount a purchase order, such discount will be automatically applied to the total amount due. The Mi Points used will then be deducted from the Participants Mi Points account after the purchase is made and confirmed.
Should a Participant purchase more than one (1) Product or Service and use Mi Points to discount the total order, such discount will be automatically allocated proportionally (according to the contribution percentage of the single products to the total order amount) to all Products or Services purchased. In case of (i)order cancellation by the Participant or the Operator; or (ii)whole or partial return of the order. the Mi Points will be credited back – after a reasonable period - to the Participants Mi Points account. In case only parts of an order are returned or cancelled, only those Mi Points for such returned or cancelled parts will be returned.
Notwithstanding anything contrary and for clarification purposes, Participant has no right to claim any pay out of the cash value of the Mi Points.
2.6 EXPIRATION OF MI POINTS AND REDEMPTIONS
2.6.1 EXPIRATION OF MI POINTS
Any amount of Mi Points older than twelve (12) months after credit shall be forfeited on the next 1st day of the month after the Mi Points became older than 12 months, unless a longer expiry period has been published by the Operator. The date and amount of the lapsed Mi Points shall be indicated via push and/or message in the Mi Point Center on the 1st day every month. For example, Mi Points earned in January 2025 will be cleared on February 1, 2026, and push and/or message shall be given on January 1, 2026. Xiaomi has the final right to interpret and amend the rules for clearing Mi Points.
2.6.2 EXPIRATIONS OF REDEMPTIONS
In case of Discount Vouchers, the date of the expiry shall be as indicated in the Mi Point Center or the Terms and Conditions of the Discount Voucher.
For any other redemptions, the expiry period of the redemption (if applicable according to the nature of the redemption) shall be as indicated in the Mi Point Center.
3. BREACH OF TERMS AND CONSEQUENCES
3.1 TERMINATION OF PARTICIPATION BY PARTICIPANT
Participant may terminate the participation by terminating the mi.com/sa-en account at any time without notice.
3.2 TERMINATION OF PARTICIPATION BY OPERATOR
Operator may terminate a Participant's participation without stating reasons for doing so with a termination period of 30 days. Notice of termination shall be communicated via the Operator's official channels.
3.3 MATERIAL BREACH / EXTRAORDINARY TERMINATION
Extraordinary termination with no termination period may be given for material breach, misuse of the Programme (including the Mi Points and Redemptions), good cause, as well as exclusion from Participation in the Programme in the future. Good cause is present in the event of a culpable serious violation by the Participant of these Terms.
3.4 BLOCKING/FREEZING OF ACCOUNTS AND MI POINT BALANCE
Operator has the right to block/freeze the Participants mi.com/sa-en account and Mi Point Balance/Center in the event (or suspicions) of misuse, material breach or good cause The ability to block/freeze exists for a time period necessary in order to properly investigate the circumstances of the case.
3.5 MI POINTS AND REDEMPTIONS IN CASE OF TERMINATION
In the event of proper termination by the Participant, the Mi Points and Redemptions shall be valid until the mi.com/sa-en account is closed or the Mi Points/Redemptions are forfeited/expired, whatever occurs first.
In the event of proper termination by the Operator, the Mi Points and Redemptions shall be valid until the mi.com/sa-en account is closed or the Mi Points/Redemptions are forfeited/expired, whatever occurs first.
In the event of Material Breach/Extraordinary Termination by the Operator, the Mi Points and Redemptions shall automatically expire on the day of the effective termination.
4. MODIFICATIONS TO THE PROGRAMME
Operator reserve the exclusive right to make any change, modification or additions to the Terms, the Programme itself and/or parts thereof, at any time provided that the Participant is not thereby disadvantaged in bad faith and that the Operator has announced such on its own channels and platforms at least seven (7) days in advance. If a Participant rejects the change, modification or addition, then his participation may be terminated by means of ordinary termination.
5. PROGRAMME TERMINATION
Operator reserve the right to discontinue the Programme at any time, giving 90 days prior notice to Participants to properly terminate participation. The same applies in the event that the Programme is replaced by another programme.
6. LIABILITY AND REPRESENTATION
6.1 OPERATOR REPRESENTATION
UNLESS OTHERWISE EXPRESSLY STATED IN THIS TERMS, OPERATOR AND ITS SUPPLIERS, PARTNERS AND/OR LICENSORS PROVIDE THE PROGRAMME ON BEST EFFORT BASIS ONLY AND EXCLUDE ALL WARRANTIES AND CONDITIONS OF ANY KIND WHETHER EXPRESSLY OR IMPLIED. IN PARTICULAR BUT WITHOUT LIMITATION, OPERATOR AND ITS SUPPLIERS, PARTNERS AND/OR LICENSORS DO NOT WARRANT OR REPRESENT THAT:
(i) THE PROGRAMME IS FIT FOR ANY PURPOSE OR MEET PARTICIPANTS REQUIREMENTS OR IS PROVIDED WITHOUT ANY ERRORS OR DEFICIENCIES OR THAT THE PROGRAMME IN COMPLIANCE WITH ANY QUALITY LEVELS, AS THE CASE MAY BE;
(ii) THE PROGRAMME IS AVAILABLE TO PARTICIPANT AT ANY TIME AND PROVIDED TO PARTICIPANT WITHOUT DISRUPTION, INTERRUPTION OR DELAY;
(iii) ANY INFORMATION (WHETHER ORAL OR WRITTEN) OBTAINED BY PARTICIPANT FROM OPERATOR OR AS A RESULT OF PARTICIPANTS USE OF THE PROGRAMME (INCLUDING ANY MATERIALS OR PRODUCTS) WILL BE SUITABLE, ACCURATE, COMPLETE, OR RELIABLE; AND
(iv) THAT ANY DEFICIENCIES IN THE PROGRAMME, INCLUDING ANY DEFECTS IN PERFORMANCE, OPERATION OR FUNCTIONALITY OF THE PROGRAMME OR ANY SOFTWARE PROVIDED TO PARTICIPANT AS PART OF THE PROGRAMME WILL BE FIXED, CORRECTED OR OTHERWISE REMEDIED.
ANY DOCUMENTS OR MATERIAL (INCLUDING ANY SOFTWARE AND FIRMWARE UPDATES) DOWNLOADED, INSTALLED OR OTHERWISE OBTAINED THROUGH THE USE OF THE PROGRAMME ARE PROVIDED BY OPERATOR "AS IS" AND AT YOUR OWN RISK. OPERATOR IS NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR DEVICE’S SOFTWARE OR ANY LOSS OF DATA THAT IS CAUSED BY OR RESULTS FROM THE DOWNLOAD AND/OR USE OF ANY SUCH DOCUMENTS AND/OR MATERIAL.
6.2 OPERATOR LIABILITY
OPERATOR IS NOT LIABLE TO PARTICIPANT, REGARDLESS OF THE LEGAL GROUNDS, IN PARTICULAR WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY THEORY OF LIABILITY, IN OR OUT OF THE CONNECTION WITH THE USE OF THE PROGRAMME, FOR:
(i) ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES;
(ii) ANY LOSS OF INCOME, BUSINESS, ACTUAL OR ANTICIPATED PROFITS, OPPORTUNITY, GOODWILL OR REPUTATION (WHETHER DIRECT OR INDIRECT);
(iii) ANY DAMAGE TO AND/OR CORRUPTION OR LOSS OF DATA (WHETHER DIRECT OR INDIRECT);
(iv) ANY CHANGES, MODIFICATIONS, EXTENSIONS OR LIMITATIONS (INCLUDING ANY SUSPENSION OF PARTICIPANTS USE OF THE PROGRAMME, ACCESS TO PARTICIPANTS ACCOUNT AND ACCOUNT DATA OR PARTICIPANTS REGISTRATION DATA) TO THE PROGRAMME, OR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE PROGRAMME (OR ANY PART OF THEM). IN THE EVENT THAT OPERATOR IS LIABLE FOR A BREACH OF THESE TERMS, OPERATORS LIABILITY SHALL BE LIMITED TO DAMAGES WHICH OPERATOR MUST TYPICALLY EXPECT AT THE TIME OF THE CONCLUSION OF THIS TERMS DUE TO THE CIRCUMSTANCES KNOWN AT THE TIME. NOTWITHSTANDING THE ABOVE, SUCH DAMAGES SHALL NOT BE HIGHER THAN 100 EUR (or equivalent local currency).
NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT OPERATORS:
a) LIABILITY FOR DEATH, PERSONAL INJURY OR FRAUD OR IN ACCORDANCE WITH ANY PRODUCT LIABILITY ACT; AND
b) WARRANTY OR LIABILITY FOR DAMAGES OR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW. IF THE LAWS IN THE PARTICIPANTS JURISDICTION DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, TERMS OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, ONLY THE LIMITATIONS WHICH ARE LAWFUL IN THAT JURISDICTION WILL APPLY TO THE PARTICIPANTS AND OPERATORS LIABILITY AND WARRANTY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
6.3 PARTICIPANTS LIABILITY
PARTICIPANT IS ENTIRELY RESPONSIBLE FOR ANY BREACH OF THE OBLIGATIONS UNDER
(i) THESE TERMS; AND
(ii) ANY APPLICABLE LAW OR REGULATION IN THE RELEVANT JURISDICTIONS, INCLUDING THE JURISDICTION WHERE YOU ARE A RESIDENT OR FROM WHERE YOU ARE USING THE PROGRAMME
(iii) AND FOR THE CONSEQUENCES OF ANY SUCH BREACH, INCLUDING ANY LOSS OR DAMAGE WHICH OPERATOR OR ANY THIRD PARTY MAY INCUR OR SUFFER. OPERATOR WILL HAVE NO RESPONSIBILITY TO PARTICIPANT OR TO ANY THIRD PARTY IN RESPECT OF SUCH BREACH.
7. ASSIGNMENT
Operator may assign at any time and without any liability or prior notice the Programme or parts thereof to any affiliate or third-party. Where such assignment materially affects the Participant's rights under these Terms, the Operator shall provide no less than seven (7) days' prior written notice to the Participant's registered email address.
8. PRIVACY POLICY
8.1. The personal data of the Participants will be collected, processed, transferred and used for the operation of this Programme. Further information relating to the handling of data can be found at mi.com/sa-en and the Privacy Policy of mi.com/sa-en/sa-en shall apply for this Programme. The handling of personal data of any external Third-Party Website or social media channel is up to the Privacy Policy of this website or social media channel.
8.2. This data shall be collected and processed by the Operator to ensure the proper organization and management of the Programme, i.e. delivery of the benefits.
8.3. The Operator and its affiliated partner(s) respect the Participant’s privacy and undertake to protect it in accordance with their respective privacy policies and the applicable laws.
8.4. Personal data will be kept for the time necessary to guarantee the Participant with the exercise of their rights and actions in relation to the Activity.
8.5. By entering the Programme, you hereby consent that the above personal data will be collected by us. We will collect, use, disclose, process, and protect your personal information according to our privacy policy and applicable law. You can follow the link below to learn more about our privacy policy.
8.6. Ultimately, we want the best for all our Participants. If you have any concerns about our data management practice outlined in this Privacy Policy, please contact https://privacy.mi.com/support/?locale=en to submit your concerns. We will be happy to resolve your concerns directly.
9. APPLICABLE LAW AND PLACE OF JURISDICTION
9.1. These Terms are exclusively covered by laws of the Kingdom of Saudi Arabia.
9.2. The competent courts of Riyadh shall have exclusive jurisdiction over any dispute arising from these Term.
9.3. The Operator reserves the right to decide on the exclusion of a Participant from the Activity in case of violation of these T&C by a given Participant, attempted fraud, as well as in case of any other conduct of the Participant violating good manners, jeopardizing the good name of the Operator, its reputation or interests. The excluded Participant forfeits the right to apply for the Mi Points specified in these T&C.
9.4. For an important reason, the Operator may make changes to these T&C. An important reason is in particular: (a) a change in generally applicable laws or their interpretation by authorized bodies, directly affecting the content of these T&C and resulting in the need to adjust these T&C to such change in laws or their interpretation; (b) the issuance of a ruling, decision or other similar act by a court or authorized public authority, directly affecting the content of these T&C and resulting in the need to amend these T&C to conform to such ruling, decision or other similar act; (c) the prevention of violations of these T&C or the prevention of abuse, as well as the removal of ambiguities or doubts of interpretation regarding the content of these T&C; (d) changes in the names, addresses or corporate data indicated in the content of these T&C; (e) the need to adapt the technical requirements indicated in these T&C to current standards.
9.5. The Operator shall inform the Participants of any change to these T&C no later than 7 (seven) days prior to the proposed effective date of the changes to the content of these T&C,
9.6. If an applicable law, ruling, or other similar act of an authorized public authority requires the Operator to amend these T&C within a shorter period of time than indicated in clause 9.5, the notification of amendment to these T&C shall indicate such shorter period of time, together with the reason.
9.7. The amended T&C shall apply to the Participant who does not resign from the Activity before the effective date of the amendment to these T&C.
9.8. An amendment to these T&C shall not adversely affect the conditions of participation in the Activity. The change of these T&C does not affect the rights acquired by the Participant before the change of these T&C.