Xiaomi 15T/Xiaomi 15T Pro – VIP SERVICES TERMS AND CONDITIONS

This offer is in addition to the consumer rights granted by the statutory guarantee, according to the terms and conditions published on: https://www.mi.com/sa/support/warranty/.

1. SCOPE OF APPLICATION AND BENEFICIARIES

This offer is limited to selected Xiaomi smartphones (only applicable to the following specific models: Xiaomi 15T/Xiaomi 15T Pro) (hereinafter the “Product(s)”) purchased through any Xiaomi official sales channels (online or offline) and activated in the Territory of Kingdom of Saudi Arabia (hereinafter the “Territory”). This offer is provided by [Xiaomi H.K. Limited] registered at [   Suite 3209, 32/F, Tower 5, The Gateway, Harbour City, 15 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong ] (hereinafter “Xiaomi” or “we”).

Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “you”) at the conditions described below.

2.AFTERSALES SERVICES

This offer will include the following additional services:

i.  One free screen replacement within 6 months (please refer to point ‎3.1.);

ii.  One out-of-warranty repair with free labor costs within 12 months (please refer to point ‎3.2.);

iii.  3-month free trial of Google AI Pro (please refer to point‎ 3.3.);

iv.  24-month Exclusive VIP customer services (please refer to point ‎3.4.).;

(hereinafter, “Services”)

3. SERVICES DESCRIPTION

3.1  One free screen replacement within 6 months 

Beneficiaries who purchase the Product between the 2025/October/01 and 2026/October/08 are eligible for a One-time (1) free screen replacement service during the first six (6) months after the date of first purchase of the Product by the end user, if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by end users (i.e. like non-intentional falling of the Product).

If the Xiaomi Authorized Service Center assesses the screen should be replaced, such replacement of the screen shall be free of any charge.

In order to benefit from this offer, Beneficiaries must contact the Xiaomi Customer Support. Beneficiaries might be requested to provide the invoice of the purchase or the delivery bill.

a) Exclusions

This Service does not apply to or cover the following situations: 

1. The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;

2. The Product is a counterfeit and was not manufactured by Xiaomi;

3. Damages to the screen are caused intentionally or with gross negligence;

4. Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;

5. Damages are incurred by malware, unauthorized software or third-party apps used by the end users;

6. The Beneficiary does not provide the invoice of the purchase or delivery bill if it is required;

7. The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;

8. The defect arises from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.

This service does not cover products requiring full replacement due to screen damage or modifications. Such replacement will be subject to the legal warranty standards.

Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.

3.2  One out-of-warranty repair with free labor costs within 12 months 

Beneficiaries who purchase the Product between the 2025/October/01 and 2026/October/08 are eligible for one (1) out-of-warranty repair with free labor cost within TWELVE (12) months after the date of purchase of the Product by the end user (hereinafter, “OOW Repair Period”).Only labor fees can be exempted, other spare parts cost and/or logistic cost shall subject to the respective Xiaomi Authorized Service Centre where the OOW Repair is provided.

1. Mechanism of the OOW repair

For the performance of the out of warranty repair (hereinafter “Repair”), the Beneficiaries will benefit from labor fees for free (spare parts costs and/or logistics costs excluded as better specified under A (i) and A (ii) below).

During the OOW Repair Period, Beneficiaries can make use of the Service in two (2) ways:

i. Take the Product to the front-end Xiaomi Authorized Service Center for on-site repair

Beneficiaries can directly take the Products to one of the Xiaomi Authorized Service Centers as listed on https://www.mi.com/sa/support/service-centre/ for the Repair. 

The Xiaomi Authorized Service Center will verify the fulfillment of all the conditions imposed for the eligibility of this Service, under the scope of this agreement: ownership and product eligibility.

The Xiaomi Authorized Service Center will perform an inspection and provide the Beneficiary with a work estimate for the repair of the Product. The labor cost will be extracted from this offer. Please note that the cost of spare parts and, if necessary, logistics are not part of this Service and shall be borne by the Beneficiary.

Based on the work estimate, Beneficiaries will decide whether to proceed with the Repair or not. In the latter case, the Products will be returned and the inspection costs will be borne by the Beneficiaries.

Contact the Xiaomi Customer Service via local mi.com for mail-in repair

Beneficiaries can contact Xiaomi Customer Service during the OOW Repair Period through the contact information as listed on https://www.mi.com/sa/support/ and apply for the Service. 

The Xiaomi Customer Service will ask Beneficiaries to provide invoice of the purchase or delivery bill and IMEI number of the Product, in order to check if the conditions of the Service are fulfilled and arrange mail-in repair.

After the device is arrived at the mail-in repair center, an inspection of the Product will be performed and a detailed offer for the repair of the Product. The labor cost will be extracted from this offer. Please note that the cost of spare parts and logistics are not part of this Service and shall be borne by the Beneficiary. Beneficiaries can then decide whether to accept the offer and have the Product repaired, or not. In the latter case, the Product will be returned, the inspection costs and logistics fee will be borne by the Beneficiaries.

2. This Service does not apply to or cover the following situations: 

1. The serial number and/or IMEI number is damaged or has been removed or tampered with;

2. The product is a counterfeit and was not manufactured by Xiaomi.

3.3  3-month free trial of Google AI Pro

Only available for ages 18+. Offer must be redeemed by March 31, 2026, at 11:59 PM local time. This offer is only available to customers who purchase and activate the product before March 31, 2026. Enjoy the trial free of charge. After the trial ends, a monthly subscription applies unless canceled beforehand (pricing varies by region). See full terms at [one.google.com/offer/terms-and-conditions/xiaomi15_3month_trial]

How to redeem the offer?

l  Open the Gemini app or Google One app

l  Click “Try now” on the pop-up that says “Try Google AI Pro at no extra cost”. If you don’t see the pop-up, tap the profile icon in the right hand corner and select “Try Google AI Pro” from the menu

l  Tap “Start trial.” A valid form of payment is required at sign-up, but you won’t be charged until the trial period expires. Cancel anytime before the trial expires to avoid being charged.

If you have issues redeeming your benefits, please contact Xiaomi Customer Service at https://www.mi.com/sa/support/ Click “Contact us”, and choose  phone, email.

3.4  24-Month Exclusive customer service

During the Service period, Beneficiaries can also benefit from additional hotline services: 

- You can contact the XIAOMI Customer Service on 8001202002 (Opening Hours: 10 AM to 6 PM (Sunday to Thursday)).

In any case, Beneficiaries may contact regular Xiaomi Customer Service through the contact information provided in https://www.mi.com/sa/support/.

4. MISCELLANEOUS

4.1   Data Privacy: Xiaomi attaches great importance to our Users' privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair services) to you.

For the purpose of providing you the Services under this agreement, Xiaomi will act as the data controller and we will collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may share also this information with any of our Authorized Service Centers, if necessary.

To exercise your data protection rights and find out more about our privacy policies, please visit:  https://privacy.mi.com/all/languages/.  

4.2 The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.

4.3 This offer is only applicable to the Products described above on clause 1. Other Xiaomi smartphones or products will not be eligible for this offer.

4.4  The Beneficiaries acknowledges that the general terms and conditions described on https://www.mi.com/sa/service/warranty/remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail. These terms and conditions are subject to Kingdom of Saudi Arabia Law.

THIS AFTERSALES OFFER DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS, WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

ANNEX I

XIAOMI AUTHORIZED SERVICE CENTERS AND XIAOMI SERVICE CONTACT INFORMATION

Xiaomi Authorized Service Centers

Xiaomi Service contact

Service Support: https://www.mi.com/sa/support

Xiaomi Customer Service phone: 8001202002

Email address: service.sa@support.mi.com