1)Which logistics services are utilized by Xiaomi in the Kingdom of Saudi Arabia?
Reply: XIAOMI KSA engages reputable local express delivery service providers in the Kingdom of Saudi Arabia including Aramex and Flow Logistics to manage standard package deliveries effectively.
2)How can I verify the logistics status of my order?
Reply: To track your order, please visit the online platform where you can check the current status of orders and purchased products on the “Account” page. Additionally, you will receive an SMS notification containing estimated delivery and shipment. If you require further assistance, you may also visit the local delivery services providers’ websites directly for inquiries.
3)What locations in the Kingdom of Saudi Arabia does Xiaomi deliver to?
Reply: Our delivery services cover all regions within the Kingdom of Saudi Arabia, subject to city and postal code availability.
4)What are Xiaomi’s delivery times?
Reply:
1. Saturday to Thursday: 11:00am to 21:00pm
2. Please note that we do not provide delivery services on public holidays.
5)What is the estimated delivery timeframe for my order?
Reply: For orders placed before 3pm on a business day, the shipment will ordinarily be completed within a period of one (1) to six (6) working days, subject to the delivery address and the size and nature of the products ordered.
6)What are the available delivery options?
Standard Home Delivery: Your order will be delivered to the address specified by you at the time of purchase.
Pickup from branch: Customers may request to collect their shipment directly from the nearest Aramex branch, subject to branch availability.
Appointment Delivery: Delivery of large home appliances will be arranged in advance, with the customer service team contacting the customer to schedule a convenient appointment.
7)How do I receive updates and notifications regarding my delivery?
Reply: We will communicate the updates via SMS or email to notify you when your order has been delivered or is ready for pickup. To ensure that you receive SMS notifications, please provide your mobile number during the checkout process. The frequency of messages you receive will vary based on your order.
8)Do I need to provide identification when I receive the package?
Reply: No. you do not need to provide identification to receive the package. The parcel will be delivered to the address specified on the order or waybill rather than delivery to a specific person. This is because we cannot guarantee that the person receiving the package is you or your authorized representative. Therefore, anyone at that address may accept the package.
9)What steps should I take upon do when I receive my delivery?
Reply: All Mi packages are securely sealed at the warehouse prior to the shipment. Upon receipt, please inspect the external condition of the package or box for any signs of damage, or indications that it may have been opened during transit.
Should you observe any damage, please indicate “Package damaged” on the delivery receipt or Proof of Delivery (POD) and note that the package is either lost or damaged. If you have concerns regarding the condition of the shipment, we advise against signing the POD or accepting the package. Instead, please return it to the courier.
If, upon opening the package, you discover that the product is tampered with or that items are missing, we ask that you take photographs and contact the Xiaomi Customer Service Center for further assistance.
10)CAN I CHANGE MY DELIVERY ADDRESS?
Reply: If a customer wishes to change the delivery address, a request may be submitted to the Xiaomi Customer Service Center within twenty-four (24) hours of placing the order. Before the order is delivered, the courier will contact with customer to confirm the address the final delivery.
11)What should I do if the package was delivered to the wrong recipient?
Reply: We recommend reaching out to our delivery partners or Xiaomi Customer Service Center for assistance in resolving this matter.
12)Where is the warehouse located?
Reply: Our distribution center is located in Sulay District, Riyadh, and all orders will be shipped from that location.
