This limited warranty shall apply to Xiaomi products. For handset and accessory defects under normal use circumstances, and at the discretion of the company, Xiaomi shall provide free of charge repair and/or replacement services within the warranty period.
| Item | Warranty Period | Scope of Warranty | Warranty service |
|---|---|---|---|
| Hardware product | 1 year | Labor and parts | Carry in |
| Xiaomi original battery, adapter and other accessories packaged with the product | 6 months | Labor and parts | Carry in |
The Limited Warranty starts from the day the customer receives the product. During the warranty period, any defects listed in < Mi Phone and Mi Pad Defects List >shall be repaired free of charge by Xiaomi.
| Item | Replacement | Repair | Scope of Warranty | Warranty service | Warranty Support Document |
|---|---|---|---|---|---|
| Power bank | 7 days | 6 months | Labor and parts | Carry in | Purchase Order No. / Invoice |
| Headphones | 7 days | 6 months | Labor and parts | Carry in | Purchase Order No. / Invoice |
| Batteries | 7 days | 6 months | Labor and parts | Carry in | Purchase Order No. / Invoice |
| Battery Chargers | 7 days | 6 months | Labor and parts | Carry in | Purchase Order No. / Invoice |
| Adapters | 7 days | 6 months | Labor and parts | Carry in | Purchase Order No. / Invoice |
| USB Cables | 7 days | 6 months | Labor and parts | Carry in | Purchase Order No. / Invoice |
The Limited Warranty starts from the day the customer receives the product. During the warranty period, if any accessory defect is inspected and confirmed by a Xiaomi authorized service center, free replacement service shall be provided.
Prior to contacting a Xiaomi service agent, please ensure the following information is at hand:
Model, serial number, and IMEI number if available. Customer’s full address and contact information. Purchase Order number, a copy of the original invoice/receipt.
This warranty does not cover the following cases:
If the product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
If any damage occured in/on the outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
General maintenance, password reset assistance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement.
Deterioration of the product caused by normal wear and tear, including but not limited to rust or stains.
Any other circumstances that are contradictory to or not in compliance with business ethics.
Xiaomi will determine whether a product is “Out of Warranty” according to the standards listed below. Repair of Out of Warranty products shall be separately quoted by the Xiaomi service center and respective service shall be provided upon a service fee payment.
Violation of the warranty terms, invalidate warranty, expired warranty, or other reason.
During the warranty period, a violation is defined as: customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, etc.