Customer Support

Chat support

Lazada Customer Support

For order fulfillment inquiries (payment, delivery status, etc), please contact:

(02)795 8900
Hotline service is available weekdays from 8 a.m. to 9 p.m. and weekends from 9 a.m. to 6 p.m.

Xiaomi Customer Support

For product, warranty and service center related inquiries, please contact:

Chat Support
Online chat is available from 9 a.m. to 6 p.m. local time.


  • 1 Q: Where can I buy Xiaomi phone?

    A: is our only authorized online retailer. Please visit to purchase.

  • 2 Q: When will I receive my order?

    After you successfully place an order, Lazada will contact you via email and SMS to confirm.Once the purchase is confirmed, Lazada will deliver it to you within following time frames: · Metro areas: 1 - 5 working days · Non-Metro areas: 5 - 10 working days To learn more about shipping and order status, please visit and .

  • 3 Q: What network standard does Mi 3 support?

    A: Mi 3 supports 3G (WCDMA) network and 2G (GSM) network. 2G: GSM 850/900/1800/1900MHz 3G: WCDMA 850/900/1900/2100MHz