Xiaomi Smart Kids Watch FAQ

2. Align the notch on the Nano-SIM card with the notch on the card holder, place it in the holder (chip side down) and insert it into the watch body.

 
Removing the SIM card: Use the tool to pry the card holder out of the watch body.

3.Q:Does the Xiaomi Smart Kids Watch have a built-in SIM card?
A: There is no built-in SIM card in the Xiaomi Smart Kids Watch. The SIM card needs to be purchased separately by the user.

4.Q:What type of SIM card does Xiaomi Smart Kids Watch support?
A:Standard Nano-SIM card is supported. Please do not use the card cutter to insert the card into the watch slot, otherwise the SIM card may not be inserted and removed properly and the slot may be damaged.
It supports 4G network.
(SIM card must be enabled with data flow function, data flow internet package is recommended to be above 100MB, actual consumption of traffic is subject to actual usage)
Notes:
VoLTE function cannot be used after SIM card data traffic is deactivated, please do not deactivate it.

5.Q:Does Xiaomi Smart Kids Watch support SIM card Hot swapping?
A:The Xiaomi Smart Kids Watch does not support SIM card Hot swapping, please restart the watch when you reinsert the SIM card.

6.Q:How is the positioning of Xiaomi Smart Kids Watch?
A:The watch supports 8-fold positioning: GPS+Beidou+Base Station+Wi-Fi+A-GPS+Gravity Sensing+Indoor Positioning+Shooting Assisted Positioning.

Use related
1.Q:How Xiaomi Smart Kids Watch Start up/turn off/Lock screen？
A:Start up: Press and hold the power button for 3 seconds, an animation will appear to indicate a successful start up. (The watch will automatically start up when charging in the turn off state.)

turn off：
a. If the watch is inserted into the SIM card and has been paired, the watch does not support long press on the side button to turn off, you can control the watch to turn off on Xiaomi Kids app;
b. If the watch is not inserted into the SIM card, long press the power button for about 5 seconds to turn off.
The Xiaomi Kids app can be operated as follows: Xiaomi Kids app→My→Watch Management→Turn of watch→Select "turn off" and confirm, the watch will immediately turn down and will not start up automatically. You can also swipe up and down to select "Automatically turn on in * h" and confirm (1~12 hours), then the watch will immediately turn off and automatically start up after ** hours.

Restart:
1. Watch→Setting→Restart watch Restart the watch Restart it;
2. When the watch appears abnormal, press and hold the power button for 15 seconds to force a restart.
Lock screen：
Lock screen can be done by covering the entire watch screen with your hand, or by using the power button to lock the screen. (The screen will go dark after 10 seconds of inactivity, and will automatically lock after 2 seconds of inactivity)

2.Q:Does Xiaomi Smart Kids Watch support remote Start up?
A: Xiaomi Smart Kids Watch does not support remote start up when the watch is turn off, but you can set up a remote turn off and set up a regular start up via the app.
Steps to set up: Xiaomi Kids app→My→Watch management→Turn off watch→Swipe up and down to select "Automatically turn on in * h" and confirm (1~12 hours), the watch will immediately turn off and automatically start up after xx hours.
  

3.Q:How to judge if the Xiaomi Smart Kids Watch is connected successfully?
A:You can swipe up at the bottom of the dial screen (clock screen) and judge by the signal symbol in the notification bar of the watch (picture below), if the network is abnormal, you can try to restart the watch or replace the SIM card.


4.Q:How do I find the QR code on my Xiaomi Smart Kids Watch?
A:If you are not paired, plug in a card or connect to wifi, you can swipe left or right on the watch displays clock screen to find "Phone" or "Voice" and tap on it to bring up the QR code. Or press the power button on the watch clock page to enter the watch application page, find the QR code application and click on it to display the QR code.
In the paired state, enter the watch displays clock page, and then press the power button to go to the watch application page, find the QRcode application and click on it to display the QR code.
If the watch is already paired, in addition to finding the QR code on the watch, you can also go to the Xiaomi Kids app → My → Add family member for the family member that is already bound. Newly bound family members will need to be approved by the administrator before they can join the family group.
 

5.Q:Which accounts do you support on Xiaomi Smart Kids Watch?
A:Xiaomi Smart Kids Watch supports Xiaomi account.

6.Q:How do I pair my Xiaomi Smart Kids Watch?
A:The method is as follows:
1. Search for "Xiaomi Kids" in the Google app shop or "Xiaomi Kids" in the Apple app store to download and install the Xiaomi Kids app.
2.Insert the Nano-SIM card into the watch and turn it on, wait until the watch time is displayed correctly.
3. Open the Xiaomi Kids app → My → Add a device (if you have already bound the watch, My → Add a device in the upper right corner) → scan the QR code on the watch to bind it.
(The QR code interface will be displayed automatically when the watch is turned on in an unbound state. If you have exited the QR code interface or the watch has been bound, bring up the QR code steps again: dial interface (clock interface) click the power button → QRcode application)
4.After the watch receives the binding request, press the power button of the watch as prompted by the watch dial to complete the binding.
 
5.After binding, fill in the baby information can be used normally.
 
Note: Xiaomi Smart Kids Watch only supports QR code scanning to bundle up to 10 Xiaomi Smart Kids Watches with one account.

7.Q:How do I unpair my Xiaomi Smart Kids Watch?
A:The unpairing method is as follows:
1.In Xiaomi Kids app→My→Watch management→click Unpair button to unbind.
2.If you want to unpair other people, the administrator can click on the specific person in the Xiaomi Kids app→My→Address Book and choose to remove the member.


8.Q:How do I make and receive voice/video calls on Xiaomi Smart Kids Watch?
A:To make a voice/video call on the watch: Swipe to the Phone screen (left swipe on the dial screen (clock screen)) in the feature list, enter and select the corresponding contact and tap on the voice/video call to make the call.
To answer a voice/video call on your watch: when you receive an incoming call, tap the corresponding button on the screen to answer or hang up the voice/video call.

Make a voice/video call from the phone: Xiaomi Kids app→Messages→Select Phone/Video call; the watch will receive a call request and the child can choose to answer or decline the call.
Phone to answer a voice/video call: When you receive an incoming call, tap the corresponding button on the screen to answer or hang up the voice/video call.
Notes:
1. When the watch is connected to WiFi, the video call function gives priority to the WiFi network; when it is not connected to WiFi, the video call function uses the data traffic from the SIM card inside the watch.
2. To protect your child's eyes, the maximum duration of video calls is 10 minutes each time.

9.Q:How do I send/receive voice on Xiaomi Smart Kids Watch?
A:Swipe to the voice message screen in the function list (left swipe on the dial screen (clock screen)), enter and select the corresponding contact and click on the message to send and receive voice.



10.Q:How do I add family members and call members to Xiaomi Smart Kids Watch?
A:Steps to add: Xiaomi Kids app→My→Address Book→Add contacts→Select the member.
  
Currently Xiaomi Smart Kids Watch can add up to 10 Group members, 40 Call members, and 10 Watch friends.

11.Q:What does "Primary contact" mean on Xiaomi Smart Kids Watch? 
A:"Primary contact" is the contact that the watch selects as the first contact after opening the phone function. "Primary contact" can be changed in the app.
 

12.Q:How can Xiaomi Smart Kids Watch call for help with one key?
A:Press and hold the power button for 3 seconds, the watch will vibrate and an emergency distress message will be sent out, the bound parent's phone will receive a distress alert and the phone will push a notification screen with animation.
Note: The watch needs to be inserted into the SIM card before this function can be used.

13.Q:How do I charge my Xiaomi Smart Kids Watch and check my phone bill balance?
A:Recharge: The Xiaomi Kids app does not currently support recharge, please contact your operator for recharge.

14.Q:What features does Xiaomi Smart Kids Watch support after adding friends? How do I add a friend?
A:A:The two watches automatically add each other to their contacts and can make calls to each other, send voice chats and view their friends' pedometer rankings.
Steps to add a friend:
Method 1: Swipe left on the watch displays screen (clock screen), go to Phone/Voice→make friends→Touch, turn on the "Touch" function on both watches, bring the two watches close together and wait a few moments before adding them automatically.

Method 2: Swipe left on the watch displays screen (clock screen), go to Phone/Voice→make friends→Captcha, watch holder A select invite friends, tell watch holder B the verification code, holder B select "accept invitation", enter the verification code of holder A, confirm after entering, both parties will be automatically added.

Method 3: Xiaomi Kids app→My→Address Book→Add contacts→Select "Add watch friend"→Enter the watch number of the other person or scan the QR code of the other person's watch (swipe up at the bottom of the watch displays screen (clock screen) → QR code) to complete the friendship.
  
Remove from watch friend: Xiaomi Kids app→My→Address book→Watch friend→Remove from watch friends

15.Q:Can I transfer my administrator permissions for Xiaomi Smart Kids Watch?
A:You can transfer your account by logging into your original administrator account and going to Xiaomi Kids app→My→Address Book→click on the group member you want to transfer→select Transfer administrator permissions.
If you only have Call members, you cannot transfer them. You need to join the family group before you can transfer them.
 

16.Q:Does the screen of the Xiaomi Smart Kids Watch support gloves or wet hands? Will the touch screen watch work?
A:Wearing gloves and having wet hands can affect the sensitivity of the touch screen. It is not recommended to wear gloves, have wet hands or have liquid on the surface of the screen to operate the watch.
Touch screen gloves are not recommended because the touch area of touch screen gloves is relatively large, while the sensing area of each function on the screen of our watches is small and can easily be touched by mistake and affect the experience of using the watch.

17.Q:Does Xiaomi Smart Kids Watch support changing watch displays, clock formats?
A:To change the watch displays, press and hold the watch displays screen (clock screen) and then tap the left and right arrows to change the watch displays, or go to Watch Setting→Dial switch→tap the left and right arrows to change the watch displays.

The clock format can be switched to support the selection of 12-hour and 24-hour systems. Setting path: Watch Setting→Clock format→Select 12Hour or 24Hour.

18.Q:Does Xiaomi Smart Kids Watch support adjustment of screen brightness and duration of brightness?
A:You can adjust the brightness of the watch screen by tapping the power button in the watch displays screen (clock screen) to enter the list of applications → Setting → Brightness → slide to adjust the brightness and tap the confirmation "√" at the bottom. The watch screen brightness time is not adjustable, the default is to lock the screen automatically after 10s of no operation.

19.Q:Does it support adjusting the volume and ringtone of Xiaomi Smart Kids Watch?
A: Press the power button on the watch displays screen (clock screen) to enter the application list → Setting → Volume → Call ring, Alarm ringtone, System volume are supported.

20.Q:How to set an alarm on Xiaomi Smart Kids Watch?
A:In the watch displays screen (clock screen), press the power button to enter the application list→Setting→Alarm→add alarm, you can set the alarm time, select the repeat mode of the alarm (Monday to Sunday), you can set up to ten alarms, and support deleting the alarm.
You can set up to ten alarms and delete alarms. The alarm can only be set on the watch, but not on the Xiaomi Kids app.

21.Q:Does Xiaomi Smart Kids Watch support setting reminder methods?
A:You can set the reminder method in Setting→Reminder→Select Ring&vibration, ringtone and Vibration on the watch.
The alert methods are the same for incoming call reminder and alarm reminder.

22.Q:Does Xiaomi Smart Kids Watch support app management (feature control)?
A:No.

23.Q:How to access the Apps page on Xiaomi Smart Kids Watch? How do I find the installed apps?
A:Press the power button on the side of the watch from any page to enter the app page.

24.Q:Does Xiaomi Smart Kids Watch support the Find Watch?
A: The Find Watch function is available in the Xiaomi Kids app. When the Find Watch function is enabled, the watch will make a sound to make it easier to find the watch.
How to use: Xiaomi Kids app→Messages→(in the corresponding watch card) Find Watch
Note: If you cannot find your watch, you can first locate your watch if it is online, and then use the Find Watch function to make the watch sound within 10 metres of this location.

25.Q:Does Xiaomi Smart Kids Watch support WiFi connection?
A:WiFi connection is supported, only 2.4GHz WiFi is supported, Enterprise encrypted WiFi and 5GHz WiFi are not supported.
Connection steps:
Method 1: Press the power button on the watch displays screen (clock screen) to enter the list of applications on the watch side ->Setting→WIFI→Turn on the WiFi switch and select the WiFi you need to connect to and enter the password.
Method 2: Slide up and down on the bottom of the watch displays screen (clock screen) - long press the WiFi icon to select the WiFi you need to connect to and enter the password.

26.Q:How to set DND in school on Xiaomi Smart Kids Watch？
A:Xiaomi Kids app→My→Watch management→DND. When the watch is set to automatically turn on and off anti-disturbance in school, it can only check the time and send SOS while retaining the location function; parents can contact their child after turning off anti-disturbance remotely.
If Customised DND periods are set, the watch will automatically enter the anti-disturbance state during the time period, regardless of location.
  
27.Q:How do I set the location mode on Xiaomi Smart Kids Watch?
A:Xiaomi Kids app→My→Watch management→Location mode, the duration of the watch is different in different modes.

28.Q:How to set Power-off timeon Xiaomi Smart Kids Watch？
A:Xiaomi Kids app→My→Watch managemen->Power-off tiem. During the hibernation period, the watch will be turned off, if you want, you can press and hold the power button for 3 seconds to turn on the watch and use it normally, when it is still in the hibernation period, the watch will be turned off again after 15 minutes without wearing or in a static state, it cannot be hibernated when charging. It is recommended to turn off the watch when it is sleeping to extend the standby time.

29.Q:How to set Automatic answeringon Xiaomi Smart Kids Watch？
A:Xiaomi Kids app→My→Call whitelist→Automatic answering


  
30.Q:Can Xiaomi Smart Kids Watch receive SMS messages?
A:Xiaomi Smart Kids Watch supports receiving SMS messages:
1. When the watch receives a text message, you can view it in the watch's inbox and reply to it.
2. Currently, only family members can reply to SMS messages, other SMS messages do not support replies (only voice/emotion replies are supported)
To manage SMS messages more conveniently, the Xiaomi Kids app can set up a whitelist of SMS messages in the Xiaomi Kids app → My → Watch management → The watch receives SMS. When whitelisting is enabled, the watch can only display whitelisted SMS messages, the app can still view non-whitelisted SMS messages.
 

31.Q:Does Xiaomi Smart Kids Watch receive SMS verification codes?
A:You can receive the verification code. If the watch wants to receive SMS from non-family members, you need to change the option to receive all SMS in the parent app - My Watch - Watch Management - Watch Receive SMS
  

32.Q:Does Xiaomi Smart Kids Watch supports Call whitelist吗？
A:Support. When Call whitelist is turned on, only family members can call the watch. Call whitelist will only work if the SIM card installed in the watch has Caller ID enabled, and will not work if Caller ID is not enabled.
To disable Call whitelist, please turn off Call whitelist in Xiaomi Kids app-My-Call whitelist.

33.Q:Xiaomi Smart Kids Watch is whitelisted, why can unfamiliar numbers still call the watch?
A:1. Judge whether the SIM card is open for Caller ID, if the SIM card is not open for Caller ID, it will not be able to identify the dialed number, so unfamiliar numbers can still call in. You need to contact the SIM card operator to confirm whether Caller ID is enabled;
2.Whether Xiaomi Kids app-My-Call whitelist is turned on, unfamiliar numbers can call the watch if it is not turned on; you need to wait a little while for whitelist to be turned on, and the relevant settings will take effect after synchronization with the watch.

34.Q:How do I play voice messages on Xiaomi Smart Kids Watch?
A:When a voice message is sent, the watch (whether in standby or in use) and the Xiaomi Kids app both tap on the received voice bubble to play the voice. the watch will not pop up the received voice in DND mode, it will pop up at the end of DND.

35.Q:Does Xiaomi Smart Kids Watch support Listening Guardian?
A:No.

36.Q:How do I set up a safe zone on Xiaomi Smart Kids Watch?
A:Xiaomi Kids app→My→Safe zone, you can set safe zone such as "home", "school", etc. You can also customise the address and range. You can select a range of 50-500 metres (too small a safe zone can lead to false alarms. It is recommended to adjust the range to 200m or more, so that you will be notified when your child leaves or arrives and will know their status in real time. If the distance between home and school is too close for the safe zone to be set, it is recommended that home and school are included in the same safe zone.
  

37.Q:How to charge Xiaomi Smart Kids Watch？
A:Align the metal contacts of the charging cable with the charging contacts of the watch until the charging level indication appears on the watch screen. When the watch is fully charged, a full charge indication will pop up on the watch screen.
While the watch is charging, the watch can only use the settings function, other functions can only be used after removing the charger.

Notes:
1. Please do not charge in a humid environment.
2. Please ensure that the metal probes on the watch body and the magnetic charging cable are not dirty or corroded.
3. Periodically clean the metal probes on the back of the watch and on the magnetic cable with a clean lint cloth. Make sure that the probes of the watch and the charger are in full contact to ensure proper charging.
4. The watch does not come with an adapter as standard. To ensure personal and property safety, you can use a computer USB port or a power adapter with CCC certification for charging. Please purchase the power adapter through the regular channels and do not use low-quality and shoddy power adapters.

38.Q:Do I need to insert a SIM card when charging my Xiaomi Smart Kids Watch?
A:It can charge normally without inserting a SIM card.

39.Q:Does Xiaomi Smart Kids Watch support charging from a mobile power bank?
A:Yes. The mobile power has current protection, when the watch is charged to about 95%, the mobile power will actively turn off the discharge, this is a normal phenomenon, please rest assured that the use.
Note: We cannot guarantee that all mobile power supplies can be used. We recommend that you choose a mainstream brand of mobile power supply, and the actual results of using the watch will prevail.

40.Q:Is it possible to charge the Xiaomi Smart Kids Watch with a charging cable from another brand?
A:No, please use the Xiaomi Smart Kids Watch standard charging cable to charge the Xiaomi Smart Kids Watch, other brands of magnetic charging cable may be due to the mismatch of positive and negative poles with the Xiaomi Smart Kids Watch, resulting in charging risks, such as heat, fire, explosion, etc.

41.Q:Does Xiaomi Smart Kids Watch support battery level display?
A:When the watch is charging, watch displays will show the current battery level; you can also see the battery percentage when you swipe up on the watch displays screen (clock screen) to bring up the shortcut function bar. Meanwhile, you can also see the battery level percentage in Xiaomi Kids app→My→Watch management (the app displays the battery level every 5%).

42.Q:Does Xiaomi Smart Kids Watch support firmware upgrade?
A:Automatic upgrade: If the watch power > 65% and the network conditions are satisfied, the watch can be automatically upgraded to the new version in one or two days; automatic upgrade is recommended.
Manual upgrade: You can tap the power button in the watch displays interface (clock interface) to enter the application list → Setting → About, and you can choose to upgrade manually when a new version is detected.

43.Q:What is the water resistant of Xiaomi Smart Kids Watch?
A:1.The watch can reach 20 meters water resistant rating, but not applicable to shower, deep diving or other activities involving high-speed water flow. 20 meters water resistant rating is not permanent, may be reduced due to daily wear and tear, more details please follow the instructions;
2. Liquid dripping onto the screen surface will cause the touch screen sliding response to become sluggish, which is a normal phenomenon. The screen surface of the liquid can be wiped clean to restore the normal touch effect;
3.Please try to avoid letting children wear the watch directly when flushing or swimming, otherwise it may damage the watch;
4. please do not wear the watch in the sauna or steam room;
5.the charging cable body is not waterproof, please do not charge the watch in the water environment;
6.If the sound of the watch becomes small after soaking in water, please drain the water from the speaker hole and the microphone hole of the watch, or leave it for a period of time and wait for the watch to dry naturally and return to normal on its own.

44.Q:Why does the Xiaomi Smart Kids Watch get hot easily when making video calls?
A:1. Video call requires the use of camera & 4G/WiFi network as well as the screen, which generates high power consumption and the surface temperature of the watch will increase;
2.The temperature of the watch during video call has been strictly tested and will not cause any harm to users. If the video call is used continuously, for the safety of users, we will actively hang up the video call when the temperature of the back of the watch case reaches 43℃, and it can be used only after it is lower than 40℃.

45.Q:What is the Camera function of Xiaomi Smart Kids Watch?
A:In the watch displays screen (clock screen), press the watch power button to enter the watch apps list, select the Camera icon to enter the camera function. The watch is equipped with a front camera, which can take photos.

46.Q:How to export photos from Xiaomi Smart Kids Watch?
A:Go to Gallery, find the picture you want to export, click to enlarge it and then click on the share icon to share it to the contacts who are bound to Xiaomi Kids app, you can download the picture to your phone locally by long press on the picture after receiving it on Xiaomi Kids app.

47.Q:What is Xiaomi Smart Kids Watch Steps feature?
A:Xiaomi Smart Kids Watch supports Steps function, which can record your child's daily steps and encourage your child to develop a good habit of exercising.
Left swipe on the watch displays interface (clock interface) several times to enter the Steps function interface to check the number of steps, calories and kilometers.

48.Q:What are the sports features of Xiaomi Smart Kids Watch?
A:Xiaomi Smart Kids Watch supports sports function, enter the app page to find the sports function (Running icon) → select Running, Rope jumping, cycling or walking → three seconds countdown time to start recording the time and distance.

49.Q:Will the strap of Xiaomi Smart Kids Watch break, fade, stain or yellow?
A:If the watch and band are in direct contact with seawater, solvents, detergents, perfumes, cosmetics, etc. for a long time and are not cleaned, they will erode due to chemical reactions. Therefore, direct contact with these solutions should be avoided as much as possible to prevent the strap from hardening and then breaking. The strap of the watch is made of TPU material, with the long time use and wrist sweat and sebum and other influences and aging, may produce yellowing and other phenomena, this is a normal phenomenon, does not affect the normal time.

50.Q:Does Xiaomi Smart Kids Watch support dialing with dial pad?
A:Yes.

51.Q:Can Xiaomi Smart Kids Watch add friends with other brands of kids watches?
A:You can only add friends with Xiaomi Smart Kids Watch, and you can make phone calls, voice and other interactive functions after adding friends.

52.Q:Why Xiaomi Smart Kids Watch can't locate, it shows that the administrator didn't authorize the location and can't display it?
A:Positioning information is sensitive content, need the watch administrator to authorize and confirm in the positioning interface before other family members can view the positioning; if the administrator needs to re-authorize after the refusal, you can re-authorize the "Geographic location query by Here" in My-About-Permission management, then the positioning can be normal. If the administrator rejects it and needs to re-authorize it, you can re-authorize "Geographic location by Here" in My-About-Permission management, and then the location will be normal.

53.Q:Why does Xiaomi Smart Kids Watch need a pop-up window to confirm authorization before I can use Call history and other functions?
A:Because Call history and other information is sensitive content, the watch administrator needs to confirm authorization in the Permission management interface before other family members can view it; if the administrator needs to re-authorize it after rejecting it, you can re-authorize it in My-About-Permission management, and then it can be used normally. If the administrator rejects it and needs to re-authorize it, you can go to My-About-Permission management and re-authorize it to use it normally.
 
54.Q:How to use the flashlight on Xiaomi Smart Kids Watch?
A:To turn on the flashlight: Slide up the watch displays interface (clock interface), tap the flashlight icon to enter, the screen will automatically adjust to the maximum brightness. If you want to turn off the flashlight, just swipe right to exit and turn it off.

55.Q:How to use the one-touch drain on Xiaomi Smart Kids Watch?
A:watch displays interface (clock interface) slide up and then click the one-touch drain icon to enter the one-touch drain function; enter the one-touch drain function and then click the one-touch drain button to match the drain, the watch will vibrate to match the drain when draining.

56.Q:How to use the Reproting the loss function of Xiaomi Smart Kids Watch?
A:Open Xiaomi Kids app-My-Watch management-Reproting the loss function, after the watch receives the instruction, it will enter into the lost mode, when the watch is in Reproting the loss, the app can locate the watch, but the watch can't use any function, you can only call the administrator.


Troubleshooting
1.Q:What should I do if my Xiaomi Smart Kids Watch has a poor network signal?
A:If the network signal of the watch is not good, it is recommended to try and confirm as follows:
1. Make sure to use standard Nano-SIM card, and eliminate the use of "cut card";
2. Make sure the signal in the environment is normal, you can change the environment and try again;
3.Ensure that the SIM card data traffic Internet function is normal;
4. Change the SIM card of another operator and try again;
5. Ensure that the SIM card has normal insertion.

2.Q:What should I do if Xiaomi Smart Kids Watch cannot recognize the SIM card?
A:Please follow the below method to troubleshoot:
Make sure you are using a standard Nano-SIM card, do not use a cut card or non-standard Nano-SIM card. Otherwise, the SIM card may not be inserted or removed properly and the card slot may be damaged, thus affecting the use of the device;
Confirm whether the SIM card is installed correctly;
Try restarting the watch several times;
Try to replace the SIM card;
If none of the above operations can solve the problem, we recommend applying for after-sales testing.

3.Q:What should I do if Xiaomi Smart Kids Watch prompts binding failure?
A:Please follow the below methods to troubleshoot:
Make sure the network environment where the watch is located is normal, you can change to another location to try;
Make sure the SIM card used in the current watch is enabled for caller ID, SMS and data traffic internet access (data traffic internet access package is recommended to be 100MB or above), please confirm with the operator's customer service personnel when applying for the SIM card and traffic package.

4.Q:What should I do if I can't make a call on Xiaomi Smart Kids Watch?
A:There may be several reasons why you cannot make a call to your watch:
If you can't make a call to your watch, please do the following to confirm:
1. If you open Call whitelist in the app and the cell phone number you dialed has not been added to your family members; please add it to your family members or close the Call whitelist function;
2. Please make sure the cell phone number you entered is the correct number;
3. The newly added cell phone number has not been synchronized to the watch address book; please check whether the watch is connected to the Internet and whether the contact has been added to the watch;
4. The network signal of the environment where the watch is located is relatively poor; please try again in a different environment;
5. The SIM card installed in the watch may be in arrears and out of service;
6. Please make sure that the Nano-SIM card you purchased is the one with voice and data traffic function, not the IoT SIM card which only contains pure data traffic.

5.Q:What should I do if my Xiaomi Smart Kids Watch call is not clear or has a murmur?
A:Please follow the below method to troubleshoot:
It may be because the network environment where the phone/watch is located at that time is not good, the watch supports VoLTE, after turning on VoLTE, the watch call will prioritize the use of 4G network, the user can decide whether to turn on VoLTE or not according to the network environment where they are located.
Maybe the watch got water, liquid blocked the microphone hole or speaker hole, or there are other objects blocking the microphone hole or speaker hole; if the watch got water, please wipe the microphone hole or speaker hole of the watch and then use it again (if the water inside the hole can't be wiped off, you can wait for the natural evaporation before using it again), if there are other objects blocking the microphone hole or speaker hole, please remove them and then use it again.

6.Q:What should I do if the microphone sound is small (the other party hears small sound) when I make a call on Xiaomi Smart Kids Watch?
A:Please follow the following methods to troubleshoot:
1.Try to get closer to the microphone when talking;
2.Possibly the watch is wet, liquid blocking the microphone hole, or there are other objects blocking the microphone hole; if the watch is wet, please wipe the microphone hole of the watch before using it again (if the water inside the hole can't be wiped off, you can wait for it to evaporate naturally before using it again), and if it is other objects blocking the microphone hole, please remove it before using it again.

7.Q:What should I do if my voice is not clear or small when playing on Xiaomi Smart Kids Watch?
A:Please follow the below methods to check:
1.Confirm whether the process of recording voice messages is interfered by the environmental factors at that time, it is recommended that the mouth is as close as possible to the microphone position of the watch/cell phone during the voice recording process;
2.Possibly the watch is wet, the liquid blocks the microphone hole or speaker hole, or there are other objects blocking the microphone hole or speaker hole; if the watch is wet, please wipe the microphone hole or speaker hole of the watch and then use it again (if the water in the hole can't be wiped off, you can wait for the natural evaporation before using it again), if there are other objects blocking the microphone hole or speaker hole, please remove it and then use it again.

8.Q:What should I do if I can't make a video call on Xiaomi Smart Kids Watch?
A:The watch must be in 4G or WiFi network environment to make video call; if the watch is in 2G network, please switch to 4G network or connect to WiFi network and try again.
When the power of the watch is lower than 20%, in order to ensure the normal voice call and positioning needs, so the watch pause can not initiate and receive video call requests to reduce the loss of power, please charge the watch in time to make normal video calls.

9.Q:What should I do if I can't receive notification of a video call initiated by Xiaomi Smart Kids Watch on my mobile phone?
A:Please grant Xiaomi Kids app self-launch, message notification priority permission to run in the background, plus open the app often to prevent it from being closed by background software.

10.Q:What should I do if my Xiaomi Smart Kids Watch is not located correctly or cannot be located?
A:The watch can't locate properly or can't locate, please follow the following methods to troubleshoot:
1.Check whether the mobile phone network (WiFi or data connection) connection is normal;
2.Check whether the network status of the environment where the watch is located is good;
3.If the watch is not connected to WiFi and is under 2G network, you can't receive the active positioning of the app during the call because the data connection of the watch is disconnected at this time, so you can't receive the command of the active positioning of the app;
4.The positioning accuracy of the watch is affected by the surrounding environment, the distribution of WiFi hotspots, the strength of the signal of the base station, the obstruction of the building and the weather conditions will have a certain degree of influence on the positioning accuracy, please try in a different environment.

11.Q:What should I do if my Xiaomi Smart Kids Watch is unresponsive or charges intermittently after connecting to the charger?
A:The watch is unresponsive or charging intermittently after connecting to the charger, you can troubleshoot it according to the following methods:
1.The watch is not used for a long time resulting in insufficient power, please charge it for 5 minutes or more, the watch can be used normally after charging and switching on automatically;
2.The surface of the charging metal contact of the watch may be dirty, resulting in the inability to charge, please wipe the charging metal contact with a clean cotton product;
3.After charging the watch for a while, see if there is a charging icon displaying on the watch, if not, please check whether the magnetic charging head is normal and naturally adsorbed and contacted, and whether the power adapter is normally connected and inserted into the power socket, and please check whether the power supply of the socket board is normal;
4.If none of the above operations can solve the problem, it is recommended to apply for after-sales testing.

12.Q:What should I do if my Xiaomi Smart Kids Watch has short standby time?
A:The standby time of the watch is related to the network signal in the area where the watch is located and the duration of the watch usage, we suggest you to improve the watch life by the following operations:
1.Xiaomi Kids app→My→Watch management→Location mode change to Power saving mode;
2.Xiaomi Kids app→My→Watch management→Enable Power-off time (default 22:00~7:00, you can customise the time), the watch will be automatically turned off after 15 minutes when the screen is off and not in use during this time period.

13.Q:What should I do if my Xiaomi Smart Kids Watch won't turn on?
A:Please follow the steps below to troubleshoot:
1.Possibly the watch is not enough power, you can try to charge it for a few minutes, the watch will turn on automatically after charging for a certain period of time;
2.If the watch still won't turn on automatically after charging for a long time, the mobile phone may be out of battery and can't be charged normally, please check again according to the steps for not being able to charge;
3.If the above operations can not solve the problem, it is recommended to apply for after-sales testing.

14.Q:What should I do if my Xiaomi Smart Kids Watch turns off automatically?
A:The troubleshooting solution for automatic watch shutdown is as follows:
In order to increase the watch life, the watch defaults to automatically switch off during the hibernation period (22:00-7:00), you can adjust the Power-off time, or turn off the Power-off time in Xiaomi Kids app→My→Watch management→Power-off time→Adjustment of Power-off time, or turn off the Power-off time.

15.Q:What should I do if my Xiaomi Smart Kids Watch repeatedly displays the boot logo when I switch on the device and cannot switch on the device normally?
A:This phenomenon occurs when the watch is turned on when the battery is low, connect the charging cable to charge the watch and it will turn on normally, which will not affect the normal use of the watch.

16.Q:What should I do if my Xiaomi Smart Kids Watch displays a red battery icon after I turn it on?
A:The red battery icon indicates that the battery is in a low battery state and needs to be charged, connect the charging cable to charge the watch, it will not affect the normal use of the watch.


17.Q:Why Xiaomi Smart Kids Watch is not as accurate as mobile phone in the same location?
A:The antenna performance of mobile phone is slightly better than the watch, and the larger battery of mobile phone can keep using WiFi scanning & GPS positioning at high frequency, so the accuracy will be slightly higher than the watch.

18.Q:Why does the Xiaomi Smart Kids Watch lose power faster when not in use for a long time?
A:When the watch has not been used for a long time, the battery will have a false charge when the watch is turned on again, so the battery will drop off faster. This phenomenon will disappear when the watch is fully recharged and will not affect the actual battery life of the watch.

19.Q:How do I pair my watch to Xiaomi Smart Kids Watch when I change to a new mobile phone?
A:If you already have your watch paired with your previous mobile phone, you don't need to pair it again. Just download the Xiaomi Kids app again and log in with your original account to manage your watch.

20.Q:How to set a lock screen password on Xiaomi Smart Kids Watch?
A:You can set the lock screen password in the watch, specific steps: Watch-Setting-Password, after continuously inputting the set password for 2 times, please click on the open button and then slide the screen to the right to exit the setting to complete the setting. You can also change the password in this setting.

21.Q:What should I do if I forget my lock screen password for Xiaomi Smart Kids Watch?
A:After forgetting the lock screen password of the watch and inputting the wrong password for 4 times in a row, the original password message will be received in the mobile phone Xiaomi Kids app-Messages-Status message, which requires the watch to input the correct password again after 10 minutes to be used.

22.Q:Why is the touch screen of Xiaomi Smart Kids Watch not sensitive to touch, and why does it not slide partially?
A:1. Please open the protective film that comes with the watch from the factory, and then try to see whether the touch screen sliding insensitivity disappears. If it can be solved, it may be because the screen protective film is damaged or caused by static electricity, please ask the customer service for a new protective film;
2, remove the film or touch insensitive or can not be used, please consult the after-sales service for after-sales.

23.Q:Why can't Xiaomi Smart Kids Watch connect to WiFi automatically?
A:The watch will automatically connect to the saved WiFi after turning on the WiFi.
In order to protect the battery life and avoid wasting power, which causes the watch to disconnect too fast, the watch will disconnect WiFi after resting the screen for 15 minutes to save power, and then it will not connect to WiFi automatically when it enters the saved WiFi range, and the watch will connect to the saved WiFi automatically when the screen is lit up.
Note: The function of disconnecting WiFi after 15 minutes of resting will judge whether there is any download task in the background, if there is no download task, it will disconnect WiFi, if there is OTA upgrade and other download tasks, it will not disconnect WiFi.