Warranty

This limited warranty shall apply to Xiaomi products. For handsets and accessories defects under normal use circumstances and at the discretion of the company, Xiaomi shall provide free of charge repair and/or replacement services within the warranty period.

Handsets Limited Warranty

Warranty Period Scope of Warranty Warranty service
Hardware product 1 year Labor and parts Carry in
Xiaomi original battery, charger and other accessories packaged with the product 6 months
  • The Limited Warranty starts from the day the customer receives the product.

  • During the warranty period, any defects listed in < Handsets Defects List >shall be repaired free of charge by Xiaomi.

Accessory Products Limited Warranty

This Accessory Products Limited Warranty covers accessories sold on www.mi.com.

Warranty Period Scope of Warranty Warranty service Warranty Support Document
Earphone 6 months Labor and parts Carry in Purchase Order No.
Charger 6 months Labor and parts Carry in Purchase Order No.
Power bank 6 months Labor and parts Carry in Purchase Order No.
Battery 6 months Labor and parts Carry in Purchase Order No.
Mi Band 1 year (exclude wristband) Labor and parts Carry in Purchase Order No.
  • The Limited Warranty starts from the day the customer receives the product.

  • During the warranty period, if any accessory defect is inspected and confirmed by Xiaomi authorized service center, free replacement service shall be provided.

  1. This limited warranty is only valid in Singapore, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.
  2. Xiaomi may conduct diagnostic tests on customers‘ products to identify the causes of failures / defects. Before returning any unit for service, customer should back up data and remove any confidentialand/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.
  3. Prior to contact Xiaomi service agent, please ensure the following information is at hand:
    • Model, serial number, and IMEI number if available.
    • Customer’s full address and contact information.
    • Purchase Order number, a copy of the customer’s original invoice/receipt.
  4. This warranty does not cover the following cases:
    • The Product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. Any accessory or external part of the product has been missing.
    • Any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
    • Warranty service of the Mi Band Wristband will be invalid if it becomes dirty, damaged due to contact with chemical agents, sharp objects, improper handling, accident, abuse, or etc. And under abnormal use or conditions such as sauna, swimming, etc.
    • General maintenance, password reset assistance, cleaning, application update/installation , product demonstration, or any other service other than repair/replacement;
    • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;
    • Any other circumstances that are contradictory or are not in compliance with business ethics.
  5. Xiaomi will determine whether a product is “Out of Warranty” at the company’s discretion according to the below listed standards. Repair of Out of Warranty products shall be separately quoted by the Xiaomi service center and respective service shall be provided upon service fee payment.
    • Violation of the warranty terms, invalidate warranty, expired warranty, or other reason.
    • During the warranty period, in the event of violation which defined as customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, etc.

Handsets Defects List

Item Performance Defects
Mobile Phone Screen failure including no display / abnormal display
Phone does not start, unable to log or make calls
Phone does not vibrate or ring
Abnormal shutdown
Poor contact with SIM cards
Button failure
No sound or abnormal sound volume
Charger The orginal charger doesn’t work.
Battery Mobile phone doesn‘t work after full charge or does not accept charge
Data Cables Does not work

For more detail, please call Xiaomi hotline: +65 6761 6088.