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Limited Warranty Statement


This limited warranty shall apply to Xiaomi products. For handsets and accessories defects under normal use circumstances and at the discretion of the company, Task FZCO shall provide free of charge repair and/or replacement services within the warranty period either directly or through Authorized Distributors (AD)/Authorized Service Partners (ASP) in each country.

Mi Phone and Mi Pad Limited Warranty

Item Warranty Period Scope of Warranty Warranty service
Hardware product 1 year Labor and parts Carry in
Xiaomi original battery, adapter and other accessories packaged with the product 6 months Labor and parts Carry in

The Limited Warranty starts from the day the customer receives the product.
During the warranty period, any defects listed in < Handset Defects List > shall be repaired free of charge by Task FZCO/AD/ASP.

Handset Defects List

Item Performance Defects
Phones and tablets Screen failure including no display / abnormal display
Phone/tablet does not start, unable to log or make calls
Phone/tablet does not vibrate or ring
Abnormal shutdown
Poor contact with SIM cards
Button failure
No sound or abnormal sound volume
Adapters The original adapter does not work.
Batteries Phone/tablet doesn‘t work after fully charged or cannot charge
USB Cables Do not work

Accessory Product Limited Warranty

Item Repair Scope of Warranty Warranty service Warranty Support Document
Mi Band 1 year (excluding strap) Labor and parts Carry in Purchase Order No.
Power bank 6 months Labor and parts Carry in Purchase Order No.
Headphones 6 months Labor and parts Carry in Purchase Order No.
Batteries 6 months Labor and parts Carry in Purchase Order No.
Battery Chargers 6 months Labor and parts Carry in Purchase Order No.
Adapters 6 months Labor and parts Carry in Purchase Order No.
USB Cables 6 months Labor and parts Carry in Purchase Order No.
LED Lights 6 months Labor and parts Carry in Purchase Order No.

The Limited Warranty starts from the day the customer receives the product.
During the warranty period, if any accessory defect is inspected and confirmed by Task FZCO/AD/ASP, free replacement service shall be provided.

  1. This limited warranty is only valid in region under Task FZCO, and the product is not eligible for any international warranty service outside Task FZCO Territory. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Task FZCO/AD/ASP.
  2. Task FZCO/AD/ASP may conduct diagnostic tests on customers‘ products to identify the causes of failures/defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Task FZCO/AD/ASP is not responsible for damage or loss of any program, data, or removable storage media.
  3. Prior to contacting Task FZCO/AD/ASP, please ensure the following information is at hand:
    • Model, serial number, and IMEI number if available.
    • Customer’s full address and contact information.
    • Purchase order number, a copy of the customer’s original invoice/receipt.
  4. This warranty does not cover the following cases:
    • The product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. Any accessory or external part of the product has been missing.
    • Any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
    • Warranty service of the Mi Band strap will be invalid if it becomes dirty, damaged due to contact with chemical agents, sharp objects, improper handling, accident, abuse, abnormal use or conditions such as sauna, swimming, etc.
    • General maintenance, password reset assistance, cleaning, application update/installation , product demonstration, or any other service other than repair/replacement.
    • Deterioration of the product caused by normal wear and tear, including but not limited to rust or stains.
    • Any other circumstances that are contradictory or are not in compliance with business ethics.
  5. Task FZCO/AD/ASP will determine whether a product is “Out of Warranty” at the company’s discretion according to the standards listed below. Repair of Out of Warranty products shall be separately quoted by the Task FZCO/AD/ASP and respective service shall be provided upon service fee payment.
    • Violation of the warranty terms, non validated warranty, expired warranty, or other reasons.
    • During the warranty period, in the event of violations which are defined as customer induced damages, such as self-repair, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, etc.

For more details, please contact your local distributor or UAE Mi customer care toll free 800-XIAOMI, email to service@taskfzco.com