Cart ( 0 )
Your cart is empty!
Subtotal ()
Checkout
Home > Support > Shipping

Shipping Faq

Which locations do you deliver to?

Please enter your pin-code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

What are your delivery times?

Packages are delivered between 09:00 -19:00 from Monday to Saturday. There are no deliveries on Sunday and on public holidays.

How long would it take for me to receive my order?

We would make every effort to deliver your order within 5-7 business days.

Please note that Mi India is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as: recipient was unavailable or un-contactable; incorrectly addressed orders; weather conditions and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.

Do you offer free shipping?

Yes, we do. All orders of Rs. 500 and above enjoy free delivery, while a nominal delivery charge of Rs. 50 is applied on orders below.

Why is Cash-on-Delivery not offered for my location?

Availability of Cash-on-Delivery depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Please enter your pin code on the product page to check if Cash-on-Delivery is available in your location. In addition, our delivery partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit.

Is it necessary for me to provide identification when I receive the package?

No, it isn’t, though the authorized / intended recipient will be required to sign the delivery document upon the delivery of the package.

What should I do when I receive my delivery?

All Mi packages are perfectly sealed at the warehouse before they are shipped to you. Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept if you are concerned about the condition of the shipment. Instead, hand the package back to the courier and we will replace the items to you within few days.

If you find that the product in the box is tampered or missing when you open the package, please contact Mi India Customer Service at 1800 103 6286 within 24 hours of receiving the shipment.

Are in-transit products insured?

All In-transit items are insured. If you feel item is damaged on opening, we would request you to not accept the item or report back to us immediately by contacting Mi Customer Service.

Can I modify my delivery address?

Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you as per refund terms and conditions.

What can I do if the package was delivered to the wrong person?

Please contact our delivery partners or Mi India customer service to get help on such issues.

Who is your delivery partner?

We partner with Blue Dart, FedEx and Delhivery for local delivery in India.

How can I track my order and contact the courier if I have a complaint or enquiries?

Please track your order details on mi.com through http://buy.mi.com/in/user/order or directly through our delivery partners’ websites using your tracking number.
BLUEDART : https://www.bluedart.com/
FEDEX : http://www.fedex.com/in/
DELHIVERY : http://www.delhivery.com/ Click Track and Trace
Our delivery partners’ contact information can be found on their websites.

How can I contact Xiaomi if I have any questions?

There are numerous ways to reach Xiaomi Customer Support. Please see the table below:

Online www.mi.com/in/service/online/
Email service.in@xiaomi.com
Phone number 1800 103 6286
Online Web Chat 
Customer Support
Download Mi Store App to track Order Status Get Mi Store App on Google Play