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Home > Support > Shipping

Shipping Faq

Which locations do you deliver to?

Please enter your pin-code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

What are your delivery times?

Packages are delivered between 09:00 -19:00 from Monday to Saturday. There are no deliveries on Sunday and on public holidays.

How long would it take for me to receive my order?

Users can check Estimated delivery time to their location at the product page.

How is the delivery time calculated?

Estimated delivery time depends on the following factors:

1 - Product(s) selected

2 - The destination pin-code e.g. 110014 to which you want the order to be shipped to

3 - Seller's location

Delivery time is calculated basis historical data of delivery timelines for orders originating from the entered pin-code. Delivery timelines might vary in a few cases depending on the above mentioned factors.


Please note that Mi India is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as: recipient was unavailable or un-contactable; incorrectly addressed orders; weather conditions and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.

Do you offer free shipping?

Yes, we do. All orders of Rs. 500 and above enjoy free delivery, while a nominal delivery charge of Rs. 50 is applied on orders below.

Why is Cash-on-Delivery not offered for my location?

Availability of Cash-on-Delivery depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Please enter your pin code on the product page to check if Cash-on-Delivery is available in your location. In addition, our delivery partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit.

Is it necessary for me to provide identification when I receive the package?

No, it isn’t, though the authorized / intended recipient will be required to sign the delivery document upon the delivery of the package.

What should I do when I receive my delivery?

All Mi packages are perfectly sealed at the warehouse before they are shipped to you. Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept if you are concerned about the condition of the shipment. Instead, hand the package back to the courier and we will replace the items to you within few days.

If you find that the product in the box is tampered or missing when you open the package, please contact Mi India Customer Service at 1800 103 6286 within 24 hours of receiving the shipment.

Are in-transit products insured?

All In-transit items are insured. If you feel item is damaged on opening, we would request you to not accept the item or report back to us immediately by contacting Mi Customer Service.

Can I modify my delivery address?

Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you as per refund terms and conditions.

What can I do if the package was delivered to the wrong person?

Please contact our delivery partners or Mi India customer service to get help on such issues.

How can I collect my order through Smartbox?

Three simple steps to follow:-

The parcel in smartbox locker seems to be tampered, what should I do?

Please collect the product & reach out to our CS team in case of any such issues. Do not leave the product in the locker.

I missed my OTP for Smartbox, how should I get one again?

The customer is advised to regenerate the OTP using the terminal. In case of OTP not received because of technical issue, please reach out to Smartbox customer care team. The team verifies the customer and will share a revised OTP once the customer is verified.

Can the parcel be returned using Smartbox?

Currently this service is not available. You cannot return the product back through Smartbox. Please reach out to Xiaomi CS with in 24hrs of order pick-up, in case you have any issues with the product.

I am not able to locate the nearest Smartbox?

Please use the google maps link shared along with the OTP SMS. If you are still unable to locate the terminal, please call Smartbox customer service at +91 8882 760 760.

Accidentally closed my locker without picking-up the parcel?

Once the locker is opened, we suggest you to immediately collect the order. In any unwanted situation where you are unable to collect the order & the locker gets closed, please reach out to Smartbox customer service at +91 8882 760 760.

My OTP is not working, how do I open the box?

Please reach out to Smartbox customer service at +91 8882 760 760.

Can someone collect my parcel on my behalf?

Your entrusted person can collect the parcel on your behalf by entering your mobile number and the OTP that was sent to your number. Please note that in this case you will be considered entirely responsible of disclosing the confidential message details to a third party.

How do I pay for my COD shipment?

All Smartbox terminals support multiple payment options, please see the options below for making payment at the terminal:

Can I pay with cash at the Smartbox?

Sorry. Currently we do not support this feature as a part of our service offering.

How will I get my transaction charge slip after completion of payment?

There will be no print out of your charge slip. However the digital charge slip is sent to you over SMS and email at the end of the transaction.

Who is your delivery partner?

We partner with Blue Dart, FedEx , Delhivery, Xpress Bees & Ecom Express for deliveries in India.

How can I track my order and contact the courier if I have a complaint or enquiries?

Please track your order details on mi.com through http://buy.mi.com/in/user/order or directly through our delivery partners’ websites using your tracking number.
BLUEDART : https://www.bluedart.com/
FEDEX : http://www.fedex.com/in/
DELHIVERY : http://www.delhivery.com/
XPRESS BEES: http://www.xpressbees.com/
ECOM EXPRESS: http://www.ecomexpress.in/

Click Track and Trace
Our delivery partners’ contact information can be found on their websites.

How can I contact Xiaomi if I have any questions?

There are numerous ways to reach Xiaomi Customer Support. Please see the table below:

Online www.mi.com/in/service/online/
Email service.in@xiaomi.com
Phone number 1800 103 6286
Online Web Chat 
Customer Support
Download Mi Store App to track Order Status Get Mi Store App on Google Play